Community FAQ
bdw
Up to speed
since ‎08-02-2011
‎18-03-2023

User Statistics

  • 140 Posts
  • 3 Answers
  • 31 Kudos Given
  • 28 Kudos Received

User Activity

Network signal level on TV different from mobile phone.

01-02-2023
For months now I have been having intermittent problems with streaming services buffering. My TV reports that the network signal is functional but not good. I bought a booster and it made no difference but what I don;t understand is that when I check...

Weak WiFi - Netflix and Prime stopped working

07-12-2021
I have been using Netflix and Prime for some time but for the last couple of months it has become impossible. The problem seems to be a weak signal. When I check the signal level on my TV it reports about  25% to 50%. I am on fibre broadband with a H...

Poor WiFi - Conflicting Reports on WiFi Distribution

19-10-2021
I am having problems with the WiFi signal distribution in my home.I have a smart TV in my living room and a laptop in my kitchen. These are essentially the same room because it's open plan.My Virgin Connect app reports that the signal is "Great" at b...

Repeated Password Problem

05-08-2021
The password I am using lets me login in to both my mobile account and my main account without a problem.When I call Virgin they ask me for some characters from my password. Why do they repeatedly tell me my password is wrong when I can use it to log...

Manage my Tivo on PC

09-09-2019
Trying to manage my Tivo and recordings on my PC. The website says ...Accessing your Planned RecordingsGo to virgintvgo.virginmedia.com using your computer's browserSelect Manage My TiVoSelect My planned recordingsFrom here you can see your planned r...
View more
Top