petersladdie
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Joined 9 years ago
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Re: changing password
Graham_A, thank you. on the app if you select help then scroll down to the very bottom, under Discover More the Ask the Virgin Media Community option takes you to the community forum website. It would be great to know if any other users can sign in from this link on their android phoneschanging password
tried to access this site via the virging media app on my android phone but it did not recognise my saved credentials from google password manager. i followed the instructions to change password but i was still unable to access my account on the site on my phone. so i got on my laptop and was prompted to change my password which i have done but i am concerned by the invalid URL message that came up on screen (see screenshot) when i was doing it.Re: cut off
phew, all sorted now but i will never phone them again. the phone line worked (ish) just after i posted but i was not able to speak to a human. i left my tv box off for the second half and luckily it loaded up properly and i can use it again. they need to change the on screen message for the error code on the tv screen to switch off and reboot after 10 minutes instead of contact us because they have made it impossible to contact them. the virgin media app has improved a bit also, the service status has returned but i did not try it as the help pages are still not loading.cut off
HELP! i was watching the liverpool/bournmouth game on sky sports premier league channel when the picture and sound started to break up. sky sports main event was the same so i tried other channels which were ok. so i selected factory reset and now i have error code cs1011 - accoutn error. it says i have to contact virgin media but the 0345 454 1111 number is not recognised so how do i contact virgin media and get my tv back i also noticed on the virgin media app that the status checker is not available and the app is struggling to load pages too. at least i can watch the second half on my laptop with the sky sports player as my broadband is okRe: username or password invalid
I am trying to log in to this forum which I can do on my laptop but not on my phone. I have a different username for the forum so I was already aware that the virgin media app and the forum are two different things. I normally save the credentials into the password manager on both devices seem to have forgotten to do that with this forumusername or password invalid
i can sign in to this site on my laptop using my saved credentials without any problems but if i try to sign in on my mobile phone via the virgin media app i cannot log in as it does not recognise either my username or password google has saved my log in details for the virgin media app but not the forum so how can i log into the forum on my phone without resetting my username or password?Re: error code CS9994
After a bit more trouble with the all4 app the very nice people at their helpdesk suggested that i connect my router to my tv box via Wi-Fi and this seems to have solved the problem and i have been able to use the itvx and all4 apps without any glitch tonight. when i was uninstalling the power over ethernet kit (my router and TV are in different rooms) I noticed that the TP-Link boxes that i bought from virgin were a little hot to touch so this may be what was causing the problems (clutching at straws here).error code CS9994
Last night when I tried to watch an episode of Grace from the ITVX app (from the TV360 app section) there was a problem, I was prompted to retry but after 3 attempts and no better I selected the home button on the app. This froze my whole system, I could not even switch the 360 box to standby using the big red button on my remote so I had to switch everything off at the mains. when everything came back on and my phone connected to wifi I tried again but I got error code CS9994 on my TV. I opened the virgin media app on my phone and the service status was all green. when I carried out a hub test that came back with no problems but I still had the error code on my TV. eventually after about 20 minutes the situation resolved itself and I was able to watch the programme that I wanted to see. this also happened on Monday night and I spent a lot of time working through solutions suggested by ITVX help team which I thought resetting the app had helped but after last night I still do not know how to sort it other than to not use it all! during the troubleshooting process in the virgin media app the terribot (is that short for terrible?) was not really helpful at all, it was asking me a question then taking a very long time to provide the answer options and eventually after another hub reboot and test it offered me an engineer visit which I did not need. this is not the first time that this has happened.it usually happens between midnight and half past midnight so is this a bad time for a night owl like me to use these apps to stream? is the system doing some sort of routine test?Re: Cannot find email on website
thanks Tom, I managed to view my ntlworld email account through my outlook account and I have since found where gmail hid my "other account" so it doesnt really matter anymore. I tried to follow your instructions but first off I dont have a blueyonder account, never have and never will! whatever menu you get on the website is different to mine so I could not do it the way you said but when I logged into my VM account on the website then clicked existing customer there was an option that took me right to my ntlworld mailbox
