petersladdie
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Re: username or password invalid
I am trying to log in to this forum which I can do on my laptop but not on my phone. I have a different username for the forum so I was already aware that the virgin media app and the forum are two different things. I normally save the credentials into the password manager on both devices seem to have forgotten to do that with this forumusername or password invalid
i can sign in to this site on my laptop using my saved credentials without any problems but if i try to sign in on my mobile phone via the virgin media app i cannot log in as it does not recognise either my username or password google has saved my log in details for the virgin media app but not the forum so how can i log into the forum on my phone without resetting my username or password?Re: error code CS9994
After a bit more trouble with the all4 app the very nice people at their helpdesk suggested that i connect my router to my tv box via Wi-Fi and this seems to have solved the problem and i have been able to use the itvx and all4 apps without any glitch tonight. when i was uninstalling the power over ethernet kit (my router and TV are in different rooms) I noticed that the TP-Link boxes that i bought from virgin were a little hot to touch so this may be what was causing the problems (clutching at straws here).error code CS9994
Last night when I tried to watch an episode of Grace from the ITVX app (from the TV360 app section) there was a problem, I was prompted to retry but after 3 attempts and no better I selected the home button on the app. This froze my whole system, I could not even switch the 360 box to standby using the big red button on my remote so I had to switch everything off at the mains. when everything came back on and my phone connected to wifi I tried again but I got error code CS9994 on my TV. I opened the virgin media app on my phone and the service status was all green. when I carried out a hub test that came back with no problems but I still had the error code on my TV. eventually after about 20 minutes the situation resolved itself and I was able to watch the programme that I wanted to see. this also happened on Monday night and I spent a lot of time working through solutions suggested by ITVX help team which I thought resetting the app had helped but after last night I still do not know how to sort it other than to not use it all! during the troubleshooting process in the virgin media app the terribot (is that short for terrible?) was not really helpful at all, it was asking me a question then taking a very long time to provide the answer options and eventually after another hub reboot and test it offered me an engineer visit which I did not need. this is not the first time that this has happened.it usually happens between midnight and half past midnight so is this a bad time for a night owl like me to use these apps to stream? is the system doing some sort of routine test?Re: Cannot find email on website
thanks Tom, I managed to view my ntlworld email account through my outlook account and I have since found where gmail hid my "other account" so it doesnt really matter anymore. I tried to follow your instructions but first off I dont have a blueyonder account, never have and never will! whatever menu you get on the website is different to mine so I could not do it the way you said but when I logged into my VM account on the website then clicked existing customer there was an option that took me right to my ntlworld mailboxCannot find email on website
I was waiting on a verification code being sent to my ntlworld email address which I use for security backup. When I went on the Virgin Media website and clicked on the sign in to email from the menu it sent me to a help page for how to access email accounts but didnt let me get to my inbox. I eventually gave up but had missed the 5 minute active slot for the code. Then I remembered that I can access it through my outlook account so I had to log into there and got them to send another code. I wonder if someone from tech support could look into this issue as I would prefer to open my emails either from the virgin media website or maybe even from the virgin media app on my phone!interruptions to service
Is it just me or does anyone else suffer from regular interruptions to service between 0001 & 0200? I usually try to watch something on TV360 but if I use an app like channel 4 or ITV X to stream there is usually a connection error. It usually sorts itself out but I am left unable to watch anything "on demand" until it does. I check the service status on the VM app and it always says no problems but then fails to identify any problems if I run a check. asking for more help on the app just sends me down a techie rabbit hole. are VM system engineers/network managers doing some "routine maintenance" that drops the connection? if so its damn inconvenient for us nightowls. I would just like to be able to "catch up" a whole episode of one of my shows without interruption, its bad enough that they have ad breaks (but I can fast forward through them).Re: TV 360 help & settings
I havent done a factory reset as that would mean setting it all up again from scratch and i dont want to do that again. just get THEM, (whoever they are) to change it so that it starts/resumes on the last channel viewed. Personalising the system isnt that easy due to the lack of options but if you wanted to use my viewing preferences to target ads, viewing suggestions etc then I would rather the information was more accurate as I only view sports channels for football and F1. When I switched it back on this afternoon it had switched to Sky Sports (Womens cricket), I have no interest whatsoever in cricket no matter who is playing. I dont like the white time line on the guide, heck I dont like the guide at all. If they could make it so that when selecting all channels it goes to channel 100 and not start at the channel you are on, like it used to that would be better for me. I could get used to it starting on the home page when it is switched on if that is easier to set up.Re: TV 360 help & settings
NO. I have just replied to him. I think I am going to do a factory reset! It is so flipping annoying. I cant get used to this new format. I dont suppose I can go back to TIVO/V6? It might help if the help pages were updated and a whole set of help was produced for 360 and not just the general tv help that is available now. (for instance there is no help and settings option with 360 but the help pages say go to help and settings for more information). It hardly seems worth all the hassle for Sky Sports +Re: TV 360 help & settings
I have set a profile but it does not start on the last channel viewed even after I have watched recordings or streamed from my watchlist. It insists on starting on TNT sports 2, which is one of my favourites (for the european football) almost as if it is the default channel so recently I have had to endure australian rules football, wrestling and basketball, none of which interest me. I would just like it to open on the last channel viewed like it used to. Last night I typed 101 into the remote and it went to TNT sports 2 instead of BBC1 so I had to use the mike and say BBC1 to get to the right channel. because the olympics had run over I said into the mike last channel to go back to the channel I had been watching but again it went to TNT2. I feel a factory reset coming on as everything else I can try doesnt work and the help pages are not helpful at all as they dont mention 360 even when you search for tv360
