ContributionsMost RecentMost LikesSolutionsPhone hacked Hi - my O2 phone was hacked and I am now worried about my email security, as hackers also know my email. Is there a way to get in touch please? Can’t login Hi, Hope you can help. Am not sure what has happened. I can’t login to my virgin media. My emails are fine. it wax working before but not sure what happened. I have an old ntlworld account that I use. When I login it asks for biometrics but I can’t get in. I then try password. Also can’t get in. I try to change my password but I get a message to verify my recently updated email addresss???? Am completely stuck. Re: Ntlworld email folders disappeared Update - I got this to work. Think the above steps worked. I then had to re-add on my iPhone. working now - thanks for help Re: Ntlworld email folders disappeared Thanks - have tried that. Can now see the correct folders on webmail, but they are still not showing in my native mail client on my phone. Any other ideas please? Re: Ntlworld email folders disappeared Thanks for reply. I had a look on webmail but can’t see where to change imap subscriptions? I also don’t see my folders there? Ntlworld email folders disappeared Hi - I access ntlworld emails via imap on my iPhone. I can send and receive mails fine but I have lost visibility to the folders I had setup before eg. Holidays, football etc. Any ideas what to do. Please note that I don’t currently have access to my emails via outlook on my home pc. I have to sort that out separately. Solved