be11aml
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Re: Lots of Errors & Profile Assignment Changes
Here are the updated stats after 2day(s)6h:35m:28s 3.0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 331000000 1.3 41 QAM 256 25 2 139000000 6 42 QAM 256 1 3 147000000 5.5 42 QAM 256 2 4 155000000 5 42 QAM 256 3 5 163000000 4.6 42 QAM 256 4 6 171000000 4.4 42 QAM 256 5 7 179000000 4.2 42 QAM 256 6 8 187000000 3.9 42 QAM 256 7 9 195000000 3.9 42 QAM 256 8 10 203000000 3.5 42 QAM 256 9 11 211000000 3.4 42 QAM 256 10 12 219000000 3.2 42 QAM 256 11 13 227000000 3.2 42 QAM 256 12 14 235000000 3.1 42 QAM 256 13 15 283000000 2 42 QAM 256 19 16 291000000 1.9 42 QAM 256 20 17 299000000 1.8 42 QAM 256 21 18 307000000 1.8 42 QAM 256 22 19 315000000 1.6 41 QAM 256 23 20 323000000 1.3 41 QAM 256 24 21 339000000 1.2 40 QAM 256 26 22 347000000 1 42 QAM 256 27 23 355000000 0.7 41 QAM 256 28 24 363000000 0.7 42 QAM 256 29 25 371000000 0.6 41 QAM 256 30 26 379000000 0.6 41 QAM 256 31 27 387000000 0.6 41 QAM 256 32 28 395000000 0.6 42 QAM 256 33 29 403000000 0.6 41 QAM 256 34 30 411000000 0.3 41 QAM 256 35 31 419000000 0.2 41 QAM 256 36 3.0 Downstream channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 41 485 527 2 Locked 42 26417 0 3 Locked 42 45041 466 4 Locked 42 120336 2441 5 Locked 42 166532 2550 6 Locked 42 93443 0 7 Locked 42 251425 2680 8 Locked 42 23819 2391 9 Locked 42 103 316 10 Locked 42 29 0 11 Locked 42 37 0 12 Locked 42 38 0 13 Locked 42 49 0 14 Locked 42 46 0 15 Locked 42 151 207 16 Locked 42 628 1616 17 Locked 42 616 1608 18 Locked 42 587 1028 19 Locked 41 273 249 20 Locked 41 642 1123 21 Locked 40 282 149 22 Locked 42 297 102 23 Locked 41 659 771 24 Locked 42 384 257 25 Locked 41 580 275 26 Locked 41 610 418 27 Locked 41 662 602 28 Locked 42 381 265 29 Locked 41 274 88 30 Locked 41 271 101 31 Locked 41 370 144 3.1 Downstream channels Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz) 37 94 4K 1840 QAM 4096 1108 3.1 Downstream channels Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile) 37 Locked 41 -0.5 1944095578 1427 3.0 Upstream channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 0 49600000 43.3 5120 QAM 64 1 1 43100000 42.5 5120 QAM 64 2 2 36600000 42 5120 QAM 64 3 3 30100000 41.3 5120 QAM 64 4 4 23600000 40.5 5120 QAM 64 5 3.0 Upstream channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 0 ATDMA 0 0 0 0 1 ATDMA 0 0 0 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 0 0 4 ATDMA 0 0 1 0 3.1 Upstream channels Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation 12 10.4 39.2 2K QAM 256 3.1 Upstream channels Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts 12 OFDMA 208 74000000 0 00Views0likes0CommentsRe: Lots of Errors & Profile Assignment Changes
Thank you for the reply. I agree with you that this is unacceptable. Unfortunately, one of the mods has been in touch, but insists there is no problem. For anyone who has logs of errors, this is all normal, you are just imagining the problem. Maybe I will not do the contract renewal dance with Virgin later in the year, if that is the attitude to customer support47Views0likes1CommentRe: Lots of Errors & Profile Assignment Changes
Network Log Time Priority Description 05-06-2025 07:39:50 notice GUI Login Status - Login Success from LAN interface 05-06-2025 07:27:03 notice GUI Login Status - Login Success from LAN interface 04-06-2025 23:06:53 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=d0:6d:c9:01:96:3f;CMTS-MAC=00:01:5c:7a:98:71;CM-QOS=1.1;CM-VER=3.1; 04-06-2025 22:07:58 notice GUI Login Status - Login Success from LAN interface 04-06-2025 21:49:01 notice GUI Login Status - Login Success from LAN interface 04-06-2025 21:04:01 notice GUI Login Status - Login Success from LAN interface 04-06-2025 18:21:41 error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=d0:6d:c9:01:96:3f;CMTS-MAC=00:01:5c:7a:98:71;CM-QOS=1.1;CM-VER=3.1; 04-06-2025 16:55:56 notice US profile assignment change. US Chan ID: 12; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=d0:6d:c9:01:96:3f;CMTS-MAC=00:01:5c:7a:98:71;CM-QOS=1.1;CM-VER=3.1; 04-06-2025 16:50:53 notice US profile assignment change. US Chan ID: 12; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=d0:6d:c9:01:96:3f;CMTS-MAC=00:01:5c:7a:98:71;CM-QOS=1.1;CM-VER=3.1; 04-06-2025 16:05:31 notice US profile assignment change. US Chan ID: 12; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=d0:6d:c9:01:96:3f;CMTS-MAC=00:01:5c:7a:98:71;CM-QOS=1.1;CM-VER=3.1; 04-06-2025 16:00:28 notice US profile assignment change. US Chan ID: 12; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=d0:6d:c9:01:96:3f;CMTS-MAC=00:01:5c:7a:98:71;CM-QOS=1.1;CM-VER=3.1; 04-06-2025 15:38:22 notice US profile assignment change. US Chan ID: 12; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=d0:6d:c9:01:96:3f;CMTS-MAC=00:01:5c:7a:98:71;CM-QOS=1.1;CM-VER=3.1; 04-06-2025 15:33:19 notice US profile assignment change. US Chan ID: 12; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=d0:6d:c9:01:96:3f;CMTS-MAC=00:01:5c:7a:98:71;CM-QOS=1.1;CM-VER=3.1; 04-06-2025 15:20:06 notice US profile assignment change. US Chan ID: 12; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=d0:6d:c9:01:96:3f;CMTS-MAC=00:01:5c:7a:98:71;CM-QOS=1.1;CM-VER=3.1; 04-06-2025 15:15:01 notice US profile assignment change. US Chan ID: 12; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=d0:6d:c9:01:96:3f;CMTS-MAC=00:01:5c:7a:98:71;CM-QOS=1.1;CM-VER=3.1; 04-06-2025 08:52:55 notice US profile assignment change. US Chan ID: 12; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=d0:6d:c9:01:96:3f;CMTS-MAC=00:01:5c:7a:98:71;CM-QOS=1.1;CM-VER=3.1; 04-06-2025 08:47:52 notice US profile assignment change. US Chan ID: 12; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=d0:6d:c9:01:96:3f;CMTS-MAC=00:01:5c:7a:98:71;CM-QOS=1.1;CM-VER=3.1; 04-06-2025 04:14:16 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=d0:6d:c9:01:96:3f;CMTS-MAC=00:01:5c:7a:98:71;CM-QOS=1.1;CM-VER=3.1; 04-06-2025 01:30:24 notice US profile assignment change. US Chan ID: 12; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=d0:6d:c9:01:96:3f;CMTS-MAC=00:01:5c:7a:98:71;CM-QOS=1.1;CM-VER=3.1; 04-06-2025 00:26:35 notice US profile assignment change. US Chan ID: 12; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=d0:6d:c9:01:96:3f;CMTS-MAC=00:01:5c:7a:98:71;CM-QOS=1.1;CM-VER=3.1; 03-06-2025 21:34:00 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=d0:6d:c9:01:96:3f;CMTS-MAC=00:01:5c:7a:98:71;CM-QOS=1.1;CM-VER=3.1; 03-06-2025 17:56:40 notice US profile assignment change. US Chan ID: 12; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=d0:6d:c9:01:96:3f;CMTS-MAC=00:01:5c:7a:98:71;CM-QOS=1.1;CM-VER=3.1; 03-06-2025 17:51:37 notice US profile assignment change. US Chan ID: 12; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=d0:6d:c9:01:96:3f;CMTS-MAC=00:01:5c:7a:98:71;CM-QOS=1.1;CM-VER=3.1; 03-06-2025 17:45:10 notice US profile assignment change. US Chan ID: 12; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=d0:6d:c9:01:96:3f;CMTS-MAC=00:01:5c:7a:98:71;CM-QOS=1.1;CM-VER=3.1; 03-06-2025 17:40:07 notice US profile assignment change. US Chan ID: 12; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=d0:6d:c9:01:96:3f;CMTS-MAC=00:01:5c:7a:98:71;CM-QOS=1.1;CM-VER=3.1; 03-06-2025 17:35:07 notice US profile assignment change. US Chan ID: 12; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=d0:6d:c9:01:96:3f;CMTS-MAC=00:01:5c:7a:98:71;CM-QOS=1.1;CM-VER=3.1; 03-06-2025 17:30:04 notice US profile assignment change. US Chan ID: 12; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=d0:6d:c9:01:96:3f;CMTS-MAC=00:01:5c:7a:98:71;CM-QOS=1.1;CM-VER=3.1; 03-06-2025 17:20:09 notice US profile assignment change. US Chan ID: 12; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=d0:6d:c9:01:96:3f;CMTS-MAC=00:01:5c:7a:98:71;CM-QOS=1.1;CM-VER=3.1; 03-06-2025 17:15:06 notice US profile assignment change. US Chan ID: 12; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=d0:6d:c9:01:96:3f;CMTS-MAC=00:01:5c:7a:98:71;CM-QOS=1.1;CM-VER=3.1; 03-06-2025 17:12:05 notice US profile assignment change. US Chan ID: 12; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=d0:6d:c9:01:96:3f;CMTS-MAC=00:01:5c:7a:98:71;CM-QOS=1.1;CM-VER=3.1; 03-06-2025 17:07:02 notice US profile assignment change. US Chan ID: 12; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=d0:6d:c9:01:96:3f;CMTS-MAC=00:01:5c:7a:98:71;CM-QOS=1.1;CM-VER=3.1; 03-06-2025 06:46:28 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=d0:6d:c9:01:96:3f;CMTS-MAC=00:01:5c:7a:98:71;CM-QOS=1.1;CM-VER=3.1; 02-06-2025 14:14:31 notice US profile assignment change. US Chan ID: 12; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=d0:6d:c9:01:96:3f;CMTS-MAC=00:01:5c:7a:98:71;CM-QOS=1.1;CM-VER=3.1; 02-06-2025 14:09:28 notice US profile assignment change. US Chan ID: 12; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=d0:6d:c9:01:96:3f;CMTS-MAC=00:01:5c:7a:98:71;CM-QOS=1.1;CM-VER=3.1; 02-06-2025 13:39:51 notice US profile assignment change. US Chan ID: 12; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=d0:6d:c9:01:96:3f;CMTS-MAC=00:01:5c:7a:98:71;CM-QOS=1.1;CM-VER=3.1; 02-06-2025 13:34:48 notice US profile assignment change. US Chan ID: 12; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=d0:6d:c9:01:96:3f;CMTS-MAC=00:01:5c:7a:98:71;CM-QOS=1.1;CM-VER=3.1; 02-06-2025 13:33:15 notice US profile assignment change. US Chan ID: 12; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=d0:6d:c9:01:96:3f;CMTS-MAC=00:01:5c:7a:98:71;CM-QOS=1.1;CM-VER=3.1; 13-04-2025 09:13:09 notice GUI Login Status - Login Success from LAN interface1View0likes0CommentsRe: Lots of Errors & Profile Assignment Changes
3.0 Upstream channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 0 49600000 44.8 5120 QAM 64 1 1 43100000 44 5120 QAM 64 2 2 36600000 43.5 5120 QAM 64 3 3 30100000 43 5120 QAM 64 4 4 23600000 42.3 5120 QAM 64 5 3.0 Upstream channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 0 ATDMA 0 1 55 0 1 ATDMA 0 1 36 0 2 ATDMA 0 1 36 0 3 ATDMA 0 1 36 0 4 ATDMA 0 1 55 0 3.1 Upstream channels Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation 12 10.4 40.5 2K QAM 256 3.1 Upstream channels Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts 12 OFDMA 208 74000000 40 0 General Configuration Network access Allowed Maximum Number of CPEs 1 Baseline Privacy Enabled DOCSIS Mode 3.1 Config file cmreg-vmdg660-bbt076-b.cm Primary Downstream Service Flow SFID 161726 Max Traffic Rate 1230000450 bps Max Traffic Burst 42600bytes Min Traffic Rate 0 bps Primary Upstream Service Flow SFID 161725 Max Traffic Rate 110000274 bps Max Traffic Burst 42600bytes Min Traffic Rate 0 bps Max Concatenated Burst 42600bytes Scheduling Type Best Effort6Views0likes0CommentsRe: Lots of Errors & Profile Assignment Changes
3.0 Upstream channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 0 49600000 44.8 5120 QAM 64 1 1 43100000 44 5120 QAM 64 2 2 36600000 43.5 5120 QAM 64 3 3 30100000 43 5120 QAM 64 4 4 23600000 42.3 5120 QAM 64 5 3.0 Upstream channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 0 ATDMA 0 1 55 0 1 ATDMA 0 1 36 0 2 ATDMA 0 1 36 0 3 ATDMA 0 1 36 0 4 ATDMA 0 1 55 0 3.1 Upstream channels Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation 12 10.4 40.5 2K QAM 256 3.1 Upstream channels Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts 12 OFDMA 208 74000000 40 038Views0likes0CommentsRe: Lots of Errors & Profile Assignment Changes
3.0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 331000000 0.4 41 QAM 256 25 2 139000000 4.4 42 QAM 256 1 3 147000000 4.1 42 QAM 256 2 4 155000000 3.6 42 QAM 256 3 5 163000000 3.2 42 QAM 256 4 6 171000000 3 42 QAM 256 5 7 179000000 2.7 42 QAM 256 6 8 187000000 2.6 42 QAM 256 7 9 195000000 2.7 42 QAM 256 8 10 203000000 2.2 42 QAM 256 9 11 211000000 2.2 42 QAM 256 10 12 219000000 1.9 42 QAM 256 11 13 227000000 1.9 42 QAM 256 12 14 235000000 2 42 QAM 256 13 15 283000000 1 42 QAM 256 19 16 291000000 0.8 42 QAM 256 20 17 299000000 0.9 42 QAM 256 21 18 307000000 0.8 42 QAM 256 22 19 315000000 0.6 41 QAM 256 23 20 323000000 0.5 41 QAM 256 24 21 339000000 0.3 42 QAM 256 26 22 347000000 0.2 42 QAM 256 27 23 355000000 0.2 42 QAM 256 28 24 363000000 0.1 42 QAM 256 29 25 371000000 0 42 QAM 256 30 26 379000000 0.3 42 QAM 256 31 27 387000000 0.2 42 QAM 256 32 28 395000000 0.2 42 QAM 256 33 29 403000000 0.3 42 QAM 256 34 30 411000000 0.2 42 QAM 256 35 31 419000000 0.4 42 QAM 256 36 3.0 Downstream channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 41 7090 2779 2 Locked 42 3391841 219441 3 Locked 42 5499181 271104 4 Locked 42 6814003 322565 5 Locked 42 12672461 491066 6 Locked 42 45993806 2566478 7 Locked 42 87831876 7988018 8 Locked 42 42987890 1824268 9 Locked 42 128895 5497 10 Locked 42 68034 6561 11 Locked 42 37784 6657 12 Locked 42 32207 5239 13 Locked 42 40308 5884 14 Locked 42 28071 7249 15 Locked 42 38259 4368 16 Locked 42 102940 5395 17 Locked 42 91883 5216 18 Locked 42 50740 4041 19 Locked 41 19547 5111 20 Locked 41 8074 4134 21 Locked 42 8409 4694 22 Locked 42 6852 2912 23 Locked 42 9227 3515 24 Locked 42 8888 4076 25 Locked 42 7662 1595 26 Locked 42 9137 2279 27 Locked 42 7087 2869 28 Locked 42 5987 1490 29 Locked 42 9747 3749 30 Locked 42 9034 2919 31 Locked 42 10561 975 3.1 Downstream channels Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz) 37 94 4K 1840 QAM 4096 1108 3.1 Downstream channels Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile) 37 Locked 42 -1.2 2187901316 22131View0likes0CommentsLots of Errors & Profile Assignment Changes
There seems to be something not quite right with my connection, which has been going on for around 2 years. I did have an engineer visit, which helped the disconnections, but the Downstream and Upstream errors, never seemed to improve. Also getting lots of profile assignment changes in the logs. I recently switched over to modem modem and installed a new Deco Mesh system and decided to revisit this issue. System has been up for 52 days and I plan to reboot today. Potentially need an another engineer visit, but would appreciate the feedback of the community. Item Status Type Cable Modem Status Online DOCSIS 3.0 Primary downstream channel Locked SC-QAM Channel Overview Downstream Upstream DOCSIS 3.0 channels 31 5 DOCSIS 3.1 channels 1 1127Views0likes12Comments