be11aml
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Re: Too Many Disconnections!
General Configuration Network access Allowed Maximum Number of CPEs 1 Baseline Privacy Enabled DOCSIS Mode 3.1 Config file cmreg-vmdg660-bbt076-b.cm Primary Downstream Service Flow SFID 237934 Max Traffic Rate 1230000450 bps Max Traffic Burst 42600bytes Min Traffic Rate 0 bps Primary Upstream Service Flow SFID 237933 Max Traffic Rate 110000274 bps Max Traffic Burst 42600bytes Min Traffic Rate 0 bps Max Concatenated Burst 42600bytes Scheduling Type Best Effort0Views0likes0CommentsRe: Too Many Disconnections!
3.0 Upstream channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 0 49600000 39.8 5120 QAM 64 1 1 43100000 39.3 5120 QAM 64 2 2 36600000 38.8 5120 QAM 64 3 3 30100000 38.3 5120 QAM 64 4 4 23600000 37.3 5120 QAM 64 5 3.0 Upstream channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 0 ATDMA 0 2 5 0 1 ATDMA 0 2 7 0 2 ATDMA 0 2 11 0 3 ATDMA 0 2 11 0 4 ATDMA 0 2 11 0 3.1 Upstream channels Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation 12 10.4 35.5 2K QAM 256 3.1 Upstream channels Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts 12 OFDMA 208 74000000 11 00Views0likes0CommentsRe: Too Many Disconnections!
3.0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 139000000 10.1 42 QAM 256 1 2 147000000 9.7 42 QAM 256 2 3 155000000 9.2 42 QAM 256 3 4 163000000 8.9 42 QAM 256 4 5 171000000 8.7 43 QAM 256 5 6 179000000 8.7 43 QAM 256 6 7 187000000 8.4 42 QAM 256 7 8 195000000 8.5 43 QAM 256 8 9 203000000 8.1 43 QAM 256 9 10 211000000 8.1 43 QAM 256 10 11 219000000 7.8 43 QAM 256 11 12 227000000 7.7 42 QAM 256 12 13 235000000 7.4 43 QAM 256 13 14 243000000 7.4 42 QAM 256 14 15 251000000 7 43 QAM 256 15 16 259000000 6.9 43 QAM 256 16 17 267000000 6.7 43 QAM 256 17 18 315000000 5.8 42 QAM 256 23 19 323000000 5.7 42 QAM 256 24 20 331000000 5.6 42 QAM 256 25 21 339000000 5.8 42 QAM 256 26 22 347000000 5.6 42 QAM 256 27 23 355000000 5.6 42 QAM 256 28 24 363000000 5.4 42 QAM 256 29 25 371000000 5.5 42 QAM 256 30 26 379000000 5.5 42 QAM 256 31 27 387000000 5.5 42 QAM 256 32 28 395000000 5.4 42 QAM 256 33 29 403000000 5.3 42 QAM 256 34 30 411000000 5 42 QAM 256 35 31 419000000 4.9 42 QAM 256 36 3.0 Downstream channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 42 1159 2542 2 Locked 42 2833 15320 3 Locked 42 3739 19356 4 Locked 42 4271 19021 5 Locked 43 4465 18390 6 Locked 43 4044 17328 7 Locked 42 4678 19518 8 Locked 43 3929 20255 9 Locked 43 4119 19866 10 Locked 43 4535 20567 11 Locked 43 4695 17538 12 Locked 42 4632 17100 13 Locked 43 4593 18330 14 Locked 42 4707 17872 15 Locked 43 4440 19525 16 Locked 43 5408 20130 17 Locked 43 4402 11885 18 Locked 42 5499 15063 19 Locked 42 6709 15204 20 Locked 42 5749 14607 21 Locked 42 6106 19358 22 Locked 42 6140 16106 23 Locked 42 6198 16358 24 Locked 42 6671 15830 25 Locked 42 7966 10109 26 Locked 42 7026 12654 27 Locked 42 6288 10385 28 Locked 42 7499 12564 29 Locked 42 6670 15963 30 Locked 42 7423 10235 31 Locked 42 7487 7981 3.1 Downstream channels Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz) 37 94 4K 1840 QAM 4096 1108 3.1 Downstream channels Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile) 37 Locked 0 4.2 3778297925 25740Views0likes0CommentsRe: Too Many Disconnections!
@michael_m - yes, I did manage to book a second technician visit for 22 December. However, they did not show up and there were zero communications. several phone calls and multiple different stories (Virgin call centre staff are disgraceful!) and I was told that a new date of 24th December between 12-4 was determined to be acceptable to me. It very much is not acceptable. I managed to extract the automatic compensation, with great difficulty and had to point out repeatedly that the amount was stated on the website. i have also secured early release from my contract, so that I can try to identify a service without these problems. In the meantime, I have a more acceptable technician visit on 27th December (they may even turn up!) There was apparently a major issue in our area 22-23 Dec, which was fixed. Not changed to my issues, had another 16 consecutive T3 timeouts while trying to range on upstream channel 8 last night and lost service. Guess my issue is not fixed It seems that Virgin cannot or will not address my problem and I am genuinely exhausted with having to chase incompetent people to do their job properly. There are now other options for equivalent down/up speeds and I should probably leave, out of principle. My disconnection is scheduled for 21 Jan. I will be checking out alternative providers and giving Virgin the chance to finally resolve my issue1View0likes0CommentsRe: Too Many Disconnections!
Network Log Time Priority Description 16-12-2025 08:22:19 notice GUI Login Status - Login Success from LAN interface 16-12-2025 05:16:50 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC[REMOVED] 16-12-2025 04:50:44 notice US profile assignment change. US Chan ID: 12; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC[REMOVED] 16-12-2025 03:15:01 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC[REMOVED] 16-12-2025 03:09:39 notice US profile assignment change. US Chan ID: 12; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC[REMOVED] 16-12-2025 03:06:19 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC[REMOVED] 16-12-2025 03:04:36 notice US profile assignment change. US Chan ID: 12; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC[REMOVED] 16-12-2025 02:02:29 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC[REMOVED] 15-12-2025 22:56:53 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC[REMOVED] 15-12-2025 22:37:43 notice US profile assignment change. US Chan ID: 12; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC[REMOVED] 15-12-2025 22:18:54 warning MDD message timeout;CM-MAC[REMOVED] 15-12-2025 22:18:33 notice CM-STATUS message sent. Event Type Code: 5; Chan ID: 3 4 5 6 7; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC[REMOVED] 15-12-2025 22:18:23 warning Dynamic Range Window violation 15-12-2025 22:18:23 warning RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC[REMOVED] 15-12-2025 22:18:20 warning MDD message timeout;CM-MAC[REMOVED] 15-12-2025 22:18:01 notice CM-STATUS message sent. Event Type Code: 5; Chan ID: 3 4 5 6 7; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC[REMOVED] 15-12-2025 22:10:53 notice CM-STATUS message sent. Event Type Code: 5; Chan ID: 3 4 5 6; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC[REMOVED] 15-12-2025 22:10:35 notice US profile assignment change. US Chan ID: 12; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC[REMOVED] 15-12-2025 22:02:44 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC[REMOVED] 15-12-2025 21:59:08 notice CM-STATUS message sent. Event Type Code: 5; Chan ID: 3 5 6; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC[REMOVED] 15-12-2025 21:59:02 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC[REMOVED] 15-12-2025 21:59:02 critical 16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC[REMOVED] 15-12-2025 21:58:55 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC[REMOVED] 15-12-2025 21:57:40 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC[REMOVED] 15-12-2025 21:57:35 notice CM-STATUS message sent. Event Type Code: 5; Chan ID: 3 6; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[REMOVED] 15-12-2025 21:57:32 notice CM-STATUS message sent. Event Type Code: 2; Chan ID: 3; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC[REMOVED] 15-12-2025 21:55:37 notice CM-STATUS message sent. Event Type Code: 5; Chan ID: 6; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC[REMOVED] 15-12-2025 21:55:13 notice REGISTRATION COMPLETE - Waiting for Operational status 15-12-2025 21:55:03 notice DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC[REMOVED] 15-12-2025 21:55:02 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC[REMOVED] 15-12-2025 21:55:00 warning DHCP WARNING - Non-critical field invalid in response ;CM-MAC[REMOVED] 15-12-2025 21:54:57 notice Honoring MDD; IP provisioning mode = IPv4 15-12-2025 21:54:46 warning ToD request sent - No Response received;CM-MAC[REMOVED] 15-12-2025 21:29:09 notice GUI Login Status - Login Success from LAN interface 15-12-2025 21:22:37 notice GUI Login Status - Login Success from LAN interface 15-12-2025 21:18:59 notice GUI Login Status - Login Success from LAN interface [MOD EDIT: Private information removed]1View0likes0CommentsRe: Too Many Disconnections!
3.0 Upstream channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 0 49600000 41.5 5120 QAM 64 1 1 43100000 40.8 5120 QAM 64 2 2 36600000 40.3 5120 QAM 64 3 3 30100000 40 5120 QAM 64 4 4 23600000 39.3 5120 QAM 64 5 3.0 Upstream channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 0 ATDMA 0 0 0 0 1 ATDMA 0 0 0 1 2 ATDMA 0 0 0 0 3 ATDMA 0 0 0 0 4 ATDMA 0 0 0 0 3.1 Upstream channels Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation 12 10.4 37.2 2K QAM 256 3.1 Upstream channels Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts 12 OFDMA 208 74000000 7 0 General Configuration Network access Allowed Maximum Number of CPEs 1 Baseline Privacy Enabled DOCSIS Mode 3.1 Config file cmreg-vmdg660-bbt076-b.cm Primary Downstream Service Flow SFID 236100 Max Traffic Rate 1230000450 bps Max Traffic Burst 42600bytes Min Traffic Rate 0 bps Primary Upstream Service Flow SFID 236099 Max Traffic Rate 110000274 bps Max Traffic Burst 42600bytes Min Traffic Rate 0 bps Max Concatenated Burst 42600bytes Scheduling Type Best Effort2Views0likes1CommentToo Many Disconnections!
Back again, in desperation! I've been having problems for months, but in the last few weeks it has become progressively worse. After an engineer visit new Hub 5 and (apparently!) a new connection at the cabinet, it has actually gotten worse. I have requested an outdoor survey, as all the equipment in my house has recently been replaced and have another engineer visit provisionally booked for 22 December. However, I am now at the point where I will be requesting an early exit from my contract, as this really is unacceptable. My previous request for help were not progressed as I was running my hub in modem mode, so I have now switched it back to router mode in the hope that some kind of diagnosis might be possible. Here are my logs from less than 12 hours of uptime System up time 0day(s)11h:14m:39s Cable Modem Status Item Status Type Cable Modem Status Online DOCSIS 3.0 Primary downstream channel Locked SC-QAM Channel Overview Downstream Upstream DOCSIS 3.0 channels 31 5 DOCSIS 3.1 channels 1 1 3.0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 163000000 7.5 43 QAM 256 4 2 155000000 8 42 QAM 256 3 3 171000000 7.3 43 QAM 256 5 4 179000000 7.2 43 QAM 256 6 5 187000000 7.1 43 QAM 256 7 6 195000000 7.3 43 QAM 256 8 7 203000000 6.9 43 QAM 256 9 8 211000000 6.8 43 QAM 256 10 9 219000000 6.4 43 QAM 256 11 10 227000000 6.2 42 QAM 256 12 11 235000000 6.2 42 QAM 256 13 12 243000000 6.1 43 QAM 256 14 13 251000000 5.8 43 QAM 256 15 14 259000000 5.8 43 QAM 256 16 15 267000000 5.4 43 QAM 256 17 16 275000000 5.3 42 QAM 256 18 17 283000000 5 42 QAM 256 19 18 291000000 4.9 42 QAM 256 20 19 299000000 5 42 QAM 256 21 20 307000000 5 42 QAM 256 22 21 315000000 4.7 42 QAM 256 23 22 323000000 4.7 42 QAM 256 24 23 331000000 4.4 42 QAM 256 25 24 339000000 4.6 42 QAM 256 26 25 347000000 4.6 42 QAM 256 27 26 355000000 4.4 42 QAM 256 28 27 363000000 4.5 42 QAM 256 29 28 371000000 4.6 42 QAM 256 30 29 379000000 4.3 42 QAM 256 31 30 387000000 4.4 43 QAM 256 32 31 395000000 4.3 42 QAM 256 33 3.0 Downstream channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 43 1305039 326305 2 Locked 42 447669 51730 3 Locked 43 1099552 1437186 4 Locked 43 1427030 1538202 5 Locked 43 830628 1408003 6 Locked 43 23039 45053 7 Locked 43 25310 49669 8 Locked 43 655 86 9 Locked 43 276 45 10 Locked 42 255 103 11 Locked 42 160 109 12 Locked 43 163 96 13 Locked 43 154 110 14 Locked 43 104 37 15 Locked 43 163 8 16 Locked 42 134 26 17 Locked 42 187 0 18 Locked 42 720 49 19 Locked 42 456 16 20 Locked 42 236 0 21 Locked 42 117 0 22 Locked 42 86 0 23 Locked 42 71 0 24 Locked 42 82 0 25 Locked 42 87 0 26 Locked 42 86 0 27 Locked 42 91 0 28 Locked 42 85 0 29 Locked 42 96 0 30 Locked 43 73 0 31 Locked 42 57 0 3.1 Downstream channels Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz) 37 94 4K 1840 QAM 4096 1108 3.1 Downstream channels Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile) 37 Locked 0 3.0 212999039 0111Views0likes12Comments