JPL8
Rising star
Joined 11 years ago
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Re: This Virgin Media email address isn’t valid
I have exactly the same problem. It says your email isn’t valid and when you try to recover it the email address it gives you is the one that isn’t valid. I just get stuck in a loop. I’ve been struggling to get this resolved for over two months now. Good luck!42Views0likes0CommentsRe: Can’t enter a “valid” email address on sign in
I agree. These forums used to be fantastic and so helpful, but now you get drip fed 20 generic questions to make you think something is actually being done. It’s the gaslighting and victim blaming that’s deeply frustrating. As though VM’s broken system and siloed support are somehow your fault and that it’s up to you to somehow figure it all out.20Views0likes0CommentsRe: Can’t enter a “valid” email address on sign in
I’m waiting for him to let me know what’s going on. This is ridiculous. A complaint for IT was raised 12 working days ago. I should have had a response after 5 days. I’m waiting for the response! You’re seriously telling me that I have to send a DM to find out what’s happening? You can’t proactively DM me to let me know? He promised me two online meetings at times convenient to you. Didn’t happen. I had to chase. He said I’d get a response to my complaint in 5 working days. Didn’t happen. I had to chase. He said it would take a few extra days and that he would chase up if he didn’t get a response. Didn’t happen. I had to chase. There’s a pattern here, so you’ll have to forgive my cynicism about having to chase this up yet again. This is why I asked for someone else to pick this up. And it’s also why I’m asking for a deadlock letter.4Views0likes2CommentsRe: Can’t enter a “valid” email address on sign in
There are no updates. Nothing is happening. I don’t see any evidence that anything has been done to sort this out. It’s just constant stalling and delay tactics. I’ve followed the process. Posted as much info as possible, tried everything you’ve asked me to do. We’ve got nowhere. I’m going to share all of this with the ombudsman.25Views0likes4CommentsRe: Can’t enter a “valid” email address on sign in
I’m really not sure there’s anything to discuss. I haven’t been able to log into my account for over two months and nothing has changed. If you have a genuine update with new info, then please DM me. I shouldn’t have to be chasing you for this. Otherwise, please can I have a deadlock letter. It’s the 3rd time I’ve asked. If this isn’t possible, please explain why.36Views1like6CommentsRe: Can’t enter a “valid” email address on sign in
Over a week ago you told me that if you hadn’t heard anything after a few days then you would reach out to the IT team for an update. What happened? The reason I’m responding here is so that other VM customers can see just how painful and ridiculous this process is. They need to see the broken promises and victim blaming/shaming first hand. It seems that VM’s warped idea of customer service is that I chase you for updates, rather than anything proactive happening. I’ve asked for a deadlock letter, as I am entitled to do so, please supply one.75Views2likes8Comments