JPL8
Rising star
Joined 11 years ago
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Re: Exporting NTL mail to iCloud mail account
Maybe if you have an old iPhone or if your software isn’t up to date, then the instructions won’t match, but you might be able to find them on the Apple support pages. If your phone is still covered by Apple Care (not out of warranty) you might be able to get help directly from Apple. I’ve live chatted with them before and they were fantastic. Or if you have an Apple Store nearby, or going near one soon, just pop in and ask. I’ve always found their in store customer service to be excellent (are you listening VM? 🤣).96Views0likes1CommentRe: Unable to log into my account
When I spoke to the Ombudsman they raised this very issue as a concern. They said you need to be able to sign into your account to see the status of an IT complaint … which of course we can’t do because VM changed something at their that stopped us accessing our accounts 🤦♂️18Views0likes0CommentsRe: Agreed new contract for elderly Mum, nothing changed, 3rd time in 2 weeks???
Have you made a formal complaint to VM (with a number)? If not, get one raised and if they fail to resolve it within 8 weeks, then you can take it to the Communications Ombudsman who will look into it for you. I know that’s a long time frame, but it’s probably the best you can hope for given that it takes days to get a reply from VM and the unhelpful response to their blatant bait and switch tactics. Not to mention the gaslighting that it’s somehow your (or your mum’s) fault for not accepting the contract the day it was offered. VM’s dinosaur sales tactics are like a dodgy doorstep double glazing salesman, rather than a modern media tech company.66Views3likes0CommentsRe: Virgin Media O2 ID - still can’t log into my account
You can copy / paste your case details from your old case to your new one on the Ombudsman’s website when you’re ready to go, which will save time. I’m so relieved I don’t have to upload 40+ screenshots again! I get the feeling they’re having the same conversation with a lot of fed up VM customers.53Views0likes0CommentsRe: Virgin Media O2 ID - still can’t log into my account
Yes, they had to push mine back a couple of weeks to give VM the full 8 weeks to fix it. For all I know, VM could have closed the complaint. I’ve had nothing on PM’s for 3 weeks and the forum staff won’t reply to my requests for an update. They tell me to PM, but I get no answer. Worst customer service I’ve ever experienced. It’s like they just don’t care at all. They don’t seem to be here to help anymore, it’s all about delay, gaslighting and shutting you down in the hope you give up. I sent copies of everything to the ombudsman and I think they were quite shocked by how I’ve been treated … but they still want to give VM the full time since my official complaint rather than first contact.23Views0likes0Comments