JPL8
Rising star
Joined 12 years ago
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Re: VM phishing email but VM aren't interested
Of course there is. Just for starters they could post the images I’ve shared here at the top of the forum to warn other customers. But they’ve chosen to ignore it. They also encourage customers to report phishing attempts. Why bother if there’s nothing they can do? With more sophisticated spam filtering software that could read the words “Virgin Media” in an image they could prevent these emails from reaching customers. Unfortunately, VM are winding down their email provision, so there’s not much incentive for them to invest in it or provide anything more than the most basic level of service until those people still using it give up.Re: VM phishing email but VM aren't interested
Just to add that VM encourage their customers to report phishing attempts. That’s why they have an email address you can forward them to. What they choose to do about it is up to them. But it’s ridiculous to tell a customer that the email impersonating VM can’t be dealt with by them and that I need to report it to the company being impersonated … which is VM. How stupid is that?Re: VM phishing email but VM aren't interested
Actually there is. Their software can’t detect that the email is impersonating VM because it’s an image file. If there were people involved in the reporting process (or more sophisticated software) then it would be picked up as a phishing attempt and they could post it here to let their customers know, for example. But VM are winding down their email provision, so they’re only doing the bare minimum. My other email accounts rarely get spammed*, and the service providers certainly aren’t so quick to deflect it elsewhere. *In fact, the alternate email account I shared with VM only began to get spammed after I had to register it with VM … 🤔 And it gets the same spam as my VM account.Re: VM phishing email but VM aren't interested
Read what’s happening. It’s VM that are saying I need to report the phishing attempt to the company that is being impersonated … which is VM 🤦♂️ What they choose to do about it is up to them, but I’m sure they could be more proactive in stopping these emails getting through to my VM email account in the first place. For context, I don’t get that kind of half-**bleep** BS from Apple, Microsoft or my mobile provider when I report phishing attempts to them. It’s only VM that try to fob me off.VM phishing email but VM aren't interested
I get this email spam email regularly and I forward on to the phishing email address at VirginMedia, and this is their standard response: Thanks for checking in with us. We’re only able to confirm if emails sent from Virgin Media O2 are genuine. As the email you received appears to come from someone else, you’ll need to contact that company using their official contact details to check if it’s real. Treat the email with caution – don’t click on any links or share personal details until you’ve confirmed it’s genuine. Need more help? Get in touch with our team here. Take care, The Virgin Media O2 team Does VM not do anything about scammers pretending to be VM any more? Or is this just another indication that VM is washing its hands of its email service altogether and you just can't be bothered to do anything about it?Re: UK customer support telephone number
Working as designed, I suspect. The longer they waste your time, the more money they make and the greater chance there is that you just give up. I've been a customer over 20 years and it's never been so bad as it is now. One thing after another. Can't wait to leave as soon as my contract is up.
