norskyorkie
Superfast
Joined 15 years ago
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Lost email password help needed
Hi, I've been a customer of VM for many years and have an ntlworld.com main email address and a secondary ntlworld.com one for my wife. Before Virgin I was with Demon but due to loosing all my email contacts when I changed to Virgin I now rent a Domain. This has worked perfectly over the years catching my Virgin emails and sending them to my Domain address. A few weeks ago my wife noticed thet although she could recieve emails the ones she sent never arrived, mine both send and recieve. We both use Thunderbird and in trying to solve the problem I need her Virgin mail password, unfortunately this has been forgotten and lost, I've tried to find it using various methods on the Virgin site without success. Could a kind member of the Virgin team privately message me, I've found them very helpful in the past, this way I could post information I wouldn't want to use on an open forum.820Views0likes1Comment