Forum Discussion

norskyorkie's avatar
norskyorkie
Superfast
2 months ago

Lost email password help needed

Hi, I've been a customer of VM for many years and have an ntlworld.com main email address and a secondary ntlworld.com one for my wife.

Before Virgin I was with Demon but due to loosing all my email contacts when I changed to Virgin I now rent a Domain.

This has worked perfectly over the years catching my Virgin emails and sending them to my Domain address.

A few weeks ago my wife noticed thet although she could recieve emails the ones she sent never arrived, mine both send and recieve.

We both use Thunderbird and in trying to solve the problem I need her Virgin mail password, unfortunately this has been forgotten and lost, I've tried to find it using various methods on the Virgin site without success.

Could a kind member of the Virgin team privately message me, I've found them very helpful in the past, this way I could post information I wouldn't want to use on an open forum.

 

 

 

 

  • Beth_G's avatar
    Beth_G
    Forum Team
    2 months ago

    Hi norskyorkie

    Thank you for your post, welcome to the Community Forums.

    I'm sorry to hear you're having some issues with your Wife's email account. Is this issue present only through Thunderbird mail? If not, I can of course help in getting the password reset and look into the sending emails issue too.

    I've reached out to you privately so I can take the details.