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Netflix Account Renewal following VM contract renegotiation
Hi, I'm restarting this conversation with the same title as one I started about 12 months ago. At that time, I was being additionally charged for a Netflix Subscription which was already included in my overall package. Daniel_et was very instrumental in resolving this for me but the situation has just resurfaced with an additional charge of £29.01 appearing on my current bill for August and September Netflix charges. I don't think Daniel_et is still around so if someone could look into this, I'l be most grateful. Let me know what details you require. Regards John20Views0likes1CommentRe: Email Authentication
Thanks for the quick response, Coenoby . I'm aware of the four word password and have been accessing the Account Setting via My Virginmedia. I'm just wondering whether an account email address has been removed, which may account for the authentication problems?? John61Views0likes2CommentsRe: Netflix Account Renewal following VM contract renegotiation
Hi Daniel, I've just been advised that my Netflix Account has been cancelled (KMM120823028V37552L0KM). And there I was thinking that the situation was resolved. You couldn't give the computer a kick for me? Regards John16KViews0likes1CommentNetflix Account Renewal following VM contract renegotiation
Hi Guys, Back in August I renegotiated my contract with Virginmedia. This continued the Netflix account connection. However, for reasons that evaded me, I was asked to relink the VM and Netflix accounts. This was easier said than done. Having just had a second monthly charge of £10.99 extracted from my Bank Account, could you confirm :- The VM and Netflix accounts are correctly linked; and the £21.98 can be refunded? Thanks in advance John16KViews0likes8CommentsRe: Can't login to My Virgin Media to see bill - Error Code: FSB50
Steve, Have a look at the "Startup Apps" in Task Manager" for any likely culprits (compare to desktop?). Try disabling any potentials and reboot. They can always be re-enabled if there's no change. Hope this helps John402Views0likes1CommentRe: Can't login to My Virgin Media to see bill - Error Code: FSB50
I feel I must jump in and try and bring some perspective to this problem. Virginmedia provide an infrastructure for us all to use. 98-99% of the time it works fine. But Virginmedia's service is like a car. We all have one but do we blame the manufacturer if we crash it due to our error. Virginmedia provide the car (the broadband) yet we supply all manner of driver (software and devices). It creates a bit of a quagmire of hardware, software and network infrastructure. So, when we have a problem, what and whom is responsible? I had this problem (FSB50 Error). Virginmedia were pretty helpless in resolving this for me. Long story short, I tracked the problem down to some "Kamo" VPN software that had been installed by CCleaner. Removing this software resolved my issue. Was this Virginmedia's fault? No! Should Virginmedia know how to resolve it? No, we can't expect their support guys to know everything about everything! I am not affiliated to Virginmedia in any way, just a fellow user (and regular complainant). I just wanted to offer a potential solution and redress the balance. John1.1KViews0likes1Comment