JohnOrrett
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Re: Linking VM with O2
Hi Lee, No, it is my blueyonder address that I am trying to access via https://mail.virginmedia.com/ I get this error when trying to 'add email account'. My Virginmedia email address works fine. All I am trying to do is get the password reset on the account, but there is nowhere online on MY Virgin media to do it. Regards, JohnRe: Linking VM with O2
Hi John, apologies if I was not clear enough with my previous message. I used to be able to access both my VM and BY emails via webmail. Since the latest VM/O2 requirement to re-register, I used my VM details to register. I can only now view my VM emails. If I try and add my BY account, it says 'incorrect password', but unfortunately, the VM home page only gives the option to reset the VM password, there is nowhere to reset the BY one. I need someone from Support to DM me, go through security checks, and get my BY password reset in order that I can add the BY account, and view both mailboxes via webmail. Outlook and Android still work perfectly and receive emails from both accounts, it is only webmail that is an issue. I hope that clarifies things. Thanks, JohnRe: Linking VM with O2
Hi, I can still not add or access my Blueyonder email account via webmail. If I try to log into webmail with that email address, it says it is an invalid email address, which it isn't, I have had it since day 1. I am trying again to add the Blueyonder account to webmail as a secondary account to the VM one. Can one of the Mods please DM me and help me to reset my BY password. Everything was working fine until this annoying VM/O2 palaver. Both emails work fine on Outlook and Android, it is just the BY webmail that's not playing. There is nowhere on My VM to change the password, and I'm losing the will to live. Thanks, JohnRe: Linking VM with O2
Hi Steven, I'm not sure to be honest. I don't know whether the VM or the BY email is my primary account. I'm sure that if I could reset my BY password somewhere, then I should be able to add that email account. I used to be able to do this on the old VM site, but can't see a way of doing it. Thanks, JohnRe: Linking VM with O2
Hi Matthew, I do not want o start messing around with the account, as the main VM one is working. The last thing I want to do is lose access to that one. As mentioned, there is no visibility of the BY email account in the settings now. By the sounds of your response, you are not entirely sure either. Am I supposed to register the BY account as a separate VMO2 and alongside the VM one now? Thanks, JohnRe: Linking VM with O2
Hi Steven, Thanks for the reply. On navigating through your instructions, I can only see the option to manage the virginmedia password. The blueyonder account does not show anywhere as far as I can tell, to enable me to reset the password. As mentioned, previously webmail loaded emails from both accounts without issue. Thanks, JohnRe: Linking VM with O2
Hi Sabrina, Thanks for that, I have successfully added my VM email to webmail with a VMO2 account. However, when trying to add my BY email account to webmail, it is saying that the password is incorrect, even though it worked perfectly on webmail, both email addresses working. Can you please advise. Thanks, John
