ContributionsMost RecentMost LikesSolutionsRe: TV Will not turn on. Hi All - Thanks for you responses and apologies for not getting back sooner. I tried various suggestions without any progress so contacted TV engineer. Apparently there is an array of LEDs along the bottom of the screen and these had failed. I'm told this is quite common with Samsung TVs. Once again, apologies for delayed response and heartfelt thanks for contributions. Kindest Regards - BobT TV Will not turn on. Hi I'll try and give as much info as possible, keeping it short and sweet! Samsung TV AU7100 will not turn on. Have rebooted/restarted Router and Virgin Box several times. (Not sure of Box Model - Part Number indicates it was made by Toshiba). Amber light steady on Virgin Box as usual (should this amber light flicker when remote is used - it doesn't. Checked all connections - All OK. Purchased new Samsung Remote - Still no joy. Is there any way I can check if the Virgin Box is working OK before having to consider new TV :-( If I need to contact someone, unfortunately telephone is not an option because of hearing issues. Hoping someone can help - Regards - BobT Re: Contract Details - Having a Bad Day! Many Thanks to all that responded and acted upon my original request. Your support has been superb and resolved all of my worries. Your contributions are so very much appreciated. Do take care. Kindest Regards - BobT Contract Details - Having a Bad Day! Could someone please instruct me how to find all my Contract (If I have one) details? e.g. ALL inclusions in the price - time remaining if any - This excessive heat has unfortunately knocked me sideways both physically and also negatively impacted my hearing so a phone conversation at the moment is not an option. Any advice/info appreciated. Regards - BobT Blueyonder Email Issues. What a Shambles. Firstly - Thank you Microsoft for reducing/removing access to Outlook for so many of us poor suckers that have used it for decades. Reassuring to know how valued ae are as customers, NOT. A few questions, if anyone can help it would be appreciated and help me return to my previous level of sanity (such as it was)! Running Win11 and trying as much as possible to avoid 365 and co-pilot:-) 1 - Is Blueyonder.co.uk email being terminated? There is a lot of conflicting comment about this. 2 - I don't particularly want GMail if there is a workaround that enables continuation of Blueyonder a/c. 3 - I Have many folders going back years currently in Outlook that I need future access to. If I backup/copy these folders for essential future reference where should I backup/copy them to and using what format/file extension? 4 - Microsoft Verification Codes no longer arrive, is there a workaround for this? MS inform me that a code has been sent to xxxxx@blueyonder and it never arrives, not in Spam either. I think this enough for now. As always, any help appreciated. Please do try and keep it simple for this old fellah. Best Wishes - BobT Re: Forgot POP and IMAP Account Settings Password Visited a local Pyramid and there, hidden amongst the various gold artefacts was THE Password. Didn't bother with the gold.... after the time wasted on setting up various aspects of this new PC the Password was more valuable! Cheers to all. Regards - BobT Forgot POP and IMAP Account Settings Password Hi All - Heading says it all. Setting up existing email on new PC but have forgotten the Account Settings Password. It's an ancient @blueyonder account and would like to keep old PC email up and running for the time being until new PC has 'settled in'. Please, as simple as possible, I'm a bit thick:-). How do I change the password? Info re change, to this site or by email. My hearing's rubbish so ringing someone is unfortunately not an option. Any help would be very much appreciated. Regards - BobT Re: How Do I Apply To Give My Partner Power of Attorney Thank you and Kath_F for your responses. Thank you, I will follow up the accessibility link later. For now..... TV Programme Menu only list/displays 'To Be Announced'. Originally only the first page of the programme names/times had this comment filling the Menu. This has now spread to most pages of the Programme Menu. Also, I now sometimes get a 'Security Error' when selecting a channel. This reads : Security Error - "the server could not prove that it is content.dtv.virginmedia.com, its security certificate is not trusted by your computer etc". Plus two small boxes to click on - 1) Back to safety and 2) Proceed anyway. Neither of these buttons work. Do take care - BobT How Do I Apply To Give My Partner Power of Attorney Hi - The subject line says it all. Unable to get rid of 'To Be Announced' on Media Menus. I have checked everything recommended on this and other sites so there is not a problem with cabling/connections. I also note that the problem may be caused by a faulty TIVO box. I am unable to use the telephone hence the request for POA. Also, apologies for making my initial request directly to a Moderator, clearly a big mistake on my part. Thanks for any advice. BobT