BobT
On our wavelength
Joined 16 years ago
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Re: Box Upgrade
Hi All - Thanks for the various contributions. This matter is now resolved. Kindly neighbour popped in and dialled 150. Between us we managed to book an engineer visit. SOLUTION - Despite existing box being a V6 it could not be 'updated/upgraded' and had to be replaced. Engineer installed new Humax Box and everything is working fine. Time taken from engineer arriving to sorting this out..... 15 minutes! Not much else to say.... except 'Thank You' engineer and Merry Christmas to all! Regards - BobT48Views1like1CommentRe: Box Upgrade
Hi again - Thanks for the responses. I have a V6 Box , thanks japitts for the link, very helpful. I've reset router and V6 Box. There is no 'upgrade now' option. Box is now 'cycling' through 'Welcome screen' > 'Starting Up' > 'Deleting everything' every few minutes but progresses no further. It has been doing this for many hours. There is no functionality from the V6 Box. Can I arrange for an engineer to call and sort this mess out? Can I arrange engineer online by email/text/website because I have hearing issues that make telephone use problematic? Thanks again. Regards - BobT90Views0likes2CommentsBox Upgrade
Hi All - I believe that I have possibly screwed things up re upgrade! I mistakenly? assumed that the box would be replaced with a newer model. With this in mind, when the new remote control arrived I set it aside awaiting delivery of the new box. Yodel advised me of a delivery on a day that was unsuitable due to various appointments and I changed the delivery day. No problem. Since then.... nothing, so today I opened the new remote. Am I correct in saying that - 1. I am NOT receiving a new box and the old one will be 'upgraded' online? 2. The new remote has to be activated and the existing box upgraded within 5 days of receipt of new remote? 3. If 2 is correct then I am well past the advised 5 day upgrade period. Where do I go from here? I am currently unable to pause, rewind or record any programmes. Error M63 is very much in evidence when trying various options with old remote. Also, I receive the message, "or you can connect to the UNKNOWN number to update account status. Mm.. What is the UNKNOWN number? Can this be done online? I have problems using the telephone because of hearing problems. Any help gratefully received. Regards - BobT170Views0likes7CommentsRe: I'm informed that my bill wasn't paid...
Hi Sabrina_B - Thank you for responding. Trying to register for Virgin/o2 and getting nowhere. I need to set up my Virgin Media O2 ID but my email is rejected at the first stage every time. Another thing is, I've also received an email from Virgin advising that my Box needs replacing/upgrading. I've tried to respond but again the process is rejected at the first stage. I also noted on my latest bill it stated that last months bill was not paid but my bank account indicates it was settled by direct debit. So... Is it possible that my access and Virgin Media 02 ID application and Box upgrade are being blocked because Virgin believe that I have not paid? Looking forward to your response. Kindest Regards - BobT9Views0likes0CommentsI'm informed that my bill wasn't paid...
..... last month when it was settled by direct debit as is shown clearly on my bank statement. AND.. precisely how do I register for this Virgin/O2 sign in? I've read loadsa posts on here and still unable to complete the setup/login process. Round and round in circles and all I'm getting is the same old rejection. Surely there is a simple process for this re-registration..... isn't there? Any advice more than welcome (I believe I've read everything on the Forum but am no nearer to a resolution) Regards - BobT42Views0likes2CommentsRe: TV Will not turn on.
Hi All - Thanks for you responses and apologies for not getting back sooner. I tried various suggestions without any progress so contacted TV engineer. Apparently there is an array of LEDs along the bottom of the screen and these had failed. I'm told this is quite common with Samsung TVs. Once again, apologies for delayed response and heartfelt thanks for contributions. Kindest Regards - BobT30Views0likes1CommentTV Will not turn on.
Hi I'll try and give as much info as possible, keeping it short and sweet! Samsung TV AU7100 will not turn on. Have rebooted/restarted Router and Virgin Box several times. (Not sure of Box Model - Part Number indicates it was made by Toshiba). Amber light steady on Virgin Box as usual (should this amber light flicker when remote is used - it doesn't. Checked all connections - All OK. Purchased new Samsung Remote - Still no joy. Is there any way I can check if the Virgin Box is working OK before having to consider new TV :-( If I need to contact someone, unfortunately telephone is not an option because of hearing issues. Hoping someone can help - Regards - BobT71Views0likes5CommentsContract Details - Having a Bad Day!
Could someone please instruct me how to find all my Contract (If I have one) details? e.g. ALL inclusions in the price - time remaining if any - This excessive heat has unfortunately knocked me sideways both physically and also negatively impacted my hearing so a phone conversation at the moment is not an option. Any advice/info appreciated. Regards - BobT67Views0likes5CommentsBlueyonder Email Issues. What a Shambles.
Firstly - Thank you Microsoft for reducing/removing access to Outlook for so many of us poor suckers that have used it for decades. Reassuring to know how valued ae are as customers, NOT. A few questions, if anyone can help it would be appreciated and help me return to my previous level of sanity (such as it was)! Running Win11 and trying as much as possible to avoid 365 and co-pilot:-) 1 - Is Blueyonder.co.uk email being terminated? There is a lot of conflicting comment about this. 2 - I don't particularly want GMail if there is a workaround that enables continuation of Blueyonder a/c. 3 - I Have many folders going back years currently in Outlook that I need future access to. If I backup/copy these folders for essential future reference where should I backup/copy them to and using what format/file extension? 4 - Microsoft Verification Codes no longer arrive, is there a workaround for this? MS inform me that a code has been sent to xxxxx@blueyonder and it never arrives, not in Spam either. I think this enough for now. As always, any help appreciated. Please do try and keep it simple for this old fellah. Best Wishes - BobT130Views0likes1Comment