Forum Discussion

BobT's avatar
BobT
On our wavelength
23 days ago

TV Will not turn on.

Hi I'll try and give as much info as possible, keeping it short and sweet!

Samsung TV AU7100 will not turn on. Have rebooted/restarted Router and Virgin Box several times. (Not sure of Box Model - Part Number indicates it was made by Toshiba).  Amber light steady on Virgin Box as usual (should this amber light flicker when remote is used - it doesn't. Checked all connections - All OK. Purchased new Samsung Remote - Still no joy.  Is there any way I can check if the Virgin Box is working OK before having to consider new TV :-(

If I need to contact someone, unfortunately telephone is not an option because of hearing issues.

Hoping someone can help - Regards - BobT

5 Replies

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    20 days ago

    Hello BobT,

    Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your TV at the moment.

    The amber light on your box would flicker when you use the remote control, so that sounds like the Virgin box is working correctly. Do you have any other devices, such as a DVD player attached to your TV, that you could test your TV with? This would rule out the TV being an issue, as the DVD player works correctly. I've also looked at the Samsung website for your model. I've added the link to the Samsung help pages for your exact issue here.

    Kind Regards,

    Steven_L

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    20 days ago

    Connect TV to hub via WiFi, pair the Samsung remote and you'll be able to see if the TV works.

  • Client62's avatar
    Client62
    Alessandro Volta
    20 days ago

    Samsung TV AU7100 will not turn on.    

    Check of the main cable as come loose at back of TV 
    or TV's plug fuse has blown.

  • BobT's avatar
    BobT
    On our wavelength
    15 days ago

    Hi All - Thanks for you responses and apologies for not getting back sooner. I tried various suggestions without any progress so contacted TV engineer. Apparently there is an array of LEDs along the bottom of the screen and these had failed. I'm told this is quite common with Samsung TVs.  Once again, apologies for delayed response and heartfelt thanks for contributions.                                                                     Kindest Regards - BobT

    • Vikki_M's avatar
      Vikki_M
      Icon for Forum Team rankForum Team
      13 days ago

      Hi BobT,

      Thanks for the update. We're happy to hear you've located the issue with the TV.

      If you have any further questions, please do pop back to us and we'd be happy to help.

      Take care.