Forum Discussion

BobT's avatar
BobT
On our wavelength
31 days ago

I'm informed that my bill wasn't paid...

..... last month when it was settled by direct debit as is shown clearly on my bank statement.

AND..  precisely how do I register for this Virgin/O2 sign in?  I've read loadsa posts on here and still unable to complete the setup/login process.  Round and round in circles and all I'm getting is the same old rejection.  Surely there is a simple process for this re-registration..... isn't there? Any advice more than welcome (I believe I've read everything on the Forum but am no nearer to a resolution)

Regards - BobT

 

2 Replies

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    30 days ago

    Hi BobT 👋.

    Thanks for reaching back out to us, are you having issues with logging into your online account?

    Sabrina

  • BobT's avatar
    BobT
    On our wavelength
    30 days ago

    Hi Sabrina_B - Thank you for responding.  Trying to register for Virgin/o2 and getting nowhere. I need to set up my Virgin Media O2 ID but my email is rejected at the first stage every time. 

    Another thing is, I've also received an email from Virgin advising that my Box needs replacing/upgrading. I've tried to respond but again the process is rejected at the first stage.

    I also noted on my latest bill it stated that last months bill was not paid but my bank account indicates it was settled by direct debit. So... Is it possible that my access and Virgin Media 02 ID application and Box upgrade are being blocked because Virgin believe that I have not paid?

    Looking forward to your response. Kindest Regards - BobT