ContributionsMost RecentMost LikesSolutionsRe: Requesting CM IP Address All sorted as suggested VM had to activate the Hub from their end, pity their setup guides do not mention this. Re: Requesting CM IP Address Many thanks, I am waiting for VM atm have been waiting for 30 mins so far. Re: Requesting CM IP Address Thanks but all cables fine and tight. Works fine on my Hub 3. Requesting CM IP Address Hi, I have recently upgraded to 1 gig internet access and received my new Hub 5 router which I have connected but I cannot get passed the Requesting CM IP Address how long should this take? I tried for around 2 hours yesterday and so far 4 hours today. Does Virgin need to do something their end to enable this ? If it doesn’t connect soon I will have to reconnect the old Hub 3, which is what I did yesterday. Thanks Nigel. Upgrade Broadband Online Not Working Hi, I have been trying to upgrade my broadband speed online over the last couple of days but I keep getting the following message: Sorry about that Our website can't process this at the moment but our amazing chat team are on hand to support you. I know I could phone up but I much prefer doing everything online. Can you look into this for me, please?