Forum Discussion

nbaker's avatar
nbaker
Dialled in
15 days ago

Upgrade Broadband Online Not Working

Hi,

I have been trying to upgrade my broadband speed online over the last couple of days but I keep getting the following message:

Sorry about that

Our website can't process this at the moment but our amazing chat team are on hand to support you.

I know I could phone up but I much prefer doing everything online.

Can you look into this for me, please?

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    15 days ago

    Hi nbaker, thank you for your post.

    We're sorry to hear about the problem you're having 😔

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel