Hi,
I have recently upgraded to 1 gig internet access and received my new Hub 5 router which I have connected but I cannot get passed the Requesting CM IP Address how long should this take? I tried for around 2 hours yesterday and so far 4 hours today.
Does Virgin need to do something their end to enable this ?
If it doesn’t connect soon I will have to reconnect the old Hub 3, which is what I did yesterday.
Thanks
Nigel.
Check that all cables are in good condition and all cable connections are tight.
Thanks but all cables fine and tight. Works fine on my Hub 3.
Have you tried the activation number?
0800 953 9500
That would be the 10. network I would guess VM need to allow the hubs MAC to their DHCP server?
If the old hub worked when you put it back instead of the new one, it means the new hub has not been activated to your account.
Phone Equipment activation on 0800 953 9500
Many thanks, I am waiting for VM atm have been waiting for 30 mins so far.
Forum TeamHey nbaker, thank you for reaching out and we are sorry there was a delay in reaching out to us.
We can see you've spoke to someone did they manage to help?
All sorted as suggested VM had to activate the Hub from their end, pity their setup guides do not mention this.
The vast majority of hubs are dispatched in a pre-activated state, so just connecting to the correct network segment for the customer address is all that is required.
