Hi,
I've not had an Internet connection since Virgin did maintenance early hours of this morning in my area.
All I'm seeing on the Web page for the hub is Requesting CM IP Address and it's not progressing from there.
Tried everything from checking all the cables, to a reboot of the router and just getting the same thing.
Any help would be appreciated, thanks.
looks like they disconnected your line
I had my previous hub still lying around so I plugged that in to see if it would connect.
Obviously I knew network access would be denied because you can only have 1 hub active, but it did managed to establish an upstream and downstream connection, so there is a fibre connection to my house. MY Hub5 just cannot get an IP address for some reason.
Virgin did local maintenance in my area yesterday and I've had no Internet since, that can't be a coincidence.
Support are sending a technician because they think something might be wrong with the hub, but it was working perfectly fine until the maintenance.
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.
VM will not dispatch any technicians while an area fault exists.
If no area faults found:
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
so they removed the MAC of the hub 5 to stop it getting a 10. IP ?
