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MickyTheHippo's avatar
MickyTheHippo
Tuning in
9 months ago

New install. Requesting cm ip address

Hello all. BrBd new hub5 install and all the setup seemed fine, I jad a virgin wall box with a screw on cable that I replaced with the new cable that pushed over. Hub has settled on a blue flashing light and the virgin app says it Requesting a CM IP address. I still have the current talktalk setup running through its own box but I assume that is completely seperate.

Any suggestions gratefully received. Have done the reconnect everything and restart.

  • Checked the old connection outside, seemed sound. Called virgin with a heavy heart but put through straight away to someone tried to activate it etc etc and booked an engineer visit for tomorrow afternoon. Which is good because my current service expires tomorrow and I really do not want to renew with them.

    • MickyTheHippo's avatar
      MickyTheHippo
      Tuning in

      Engineer  turned up bang on time and said the hub needed activating because  zi had not connected it within three days of it arriving. That said the hub did not update/go live. He swapped it for annother one and all good. Phew. Got 130Mb at the mo but he said the full speed will arrive in a couple of hours, maybe 24 hours.

      • -tony-'s avatar
        -tony-
        Alessandro Volta

        MickyTheHippo wrote:

        Engineer  turned up bang on time and said the hub needed activating because  zi had not connected it within three days of it arriving. That said the hub did not update/go live. He swapped it for annother one and all good. Phew. Got 130Mb at the mo but he said the full speed will arrive in a couple of hours, maybe 24 hours.


        well that got him out of the house with you happy - unfortunately that was complete rubbish - you dont say what speed you should be getting but obviously more than 130 - so you need to know whats wrong - signal levels more than likely - nothing you can do but ring and hope you get a tech who does not talk out of his backside

  • cje85's avatar
    cje85
    Trouble shooter

    Tony is correct that with cable broadband like VM the speed doesn't increase gradually over a few hours/days like BT based systems, so what happened in your case isn't normal, but as long as you're getting the right speed that's the main thing.