paris
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Tv remote for v360 horrible to use
New tech that means having to press umpteen buttons on the remote when you used to press ONE is supposedly advancement. The prime 1 being My shows why make it harder for users who are not tech savvy or the elderly. Trying to teach and persuade my father who is 80 that it is supposedly better when even I struggle.58Views0likes1CommentScrambled picture on certain recordings
New 360 box ( checked all connectors are tight) but recordings for stv are scrambled and aren’t even of the show I was recording! I hate the remote with it too and the clunky steps you now have to take to access recordings, info etc instead of 1 button is there a way of reverting or being able to use the old style remote control?524Views0likes1CommentRe: Need TV360 box but confused how to order
I’ve just recently (after two months of waiting) got the 360 and I wish I hadn’t ! Recordings of stv/itv have pictures which are all scrambled and not of the program chosen, the remote is rubbish and cheap feeling and you have to do umpteen steps were before you used to press 1 button.555Views0likes0CommentsRe: Virgin 360 an upgrade?
I totally agree I’ve only had it 2 days and deeply regret switching. The remote has no option to instantly access your recordings and the “home screen” background in purple makes the options so difficult to see. I could go on. Definitely a big step backwards.1.1KViews0likes2Comments360 horrible
Asked for a new smaller box and was told it had to be a 360 and since August I’ve been trying to get the package I was offered ( still trying to get my sim and have been told to contact o2 myself ) ; finally got the box and set it up but it and the remote is horrendous to use. Can something be done? Had a TiVo and preferred its remote control. Having to click something to go into something else and then choose something again is definitely a step backwards. Can’t access recordings like my shows etc instantly and the purple background on the homepage and at the foot of the screen on tv channels makes it so hard to see the options. I hate it so much. The box switches itself off and is a pain; I’ve only had it two days and deeply regret making the switch.974Views0likes1CommentRe: Changed package but doesn’t show
As I changed my package due to cost because I’m caring for my terminally ill father and assured by email the delivery would go ahead today after being told the 13th August while chatting why should I have to contact them. The box and package is with yourselves!! How do I get compensation as I paid full bill last month after the supposed date of 13th Aug and now being sent a bill for over £113 this month? Can I contact the ombudsman now?612Views0likes1CommentRe: Changed package but doesn’t show
Changed package and told 13th Aug then today instead. Can I get compensation and how do you contact someone if you can’t get through on chat due to choices they give and nobody responds when passed to what’s App. Hard of hearing so struggle on the phone.624Views0likes0CommentsChanged package but doesn’t show
Hi I changed my package last month and was given a date for a new box and sim to be delivered on 13th August but it didn’t arrive. I contacted customer service to be given a new date of the 13th September but still being charged the higher rate which was taken out my account yesterday and there is no notification on my account that a delivery or change to my package has gone through. I pointed out the reason was because I couldn’t afford my package as I was having to go part time due to my father being terminally ill with cancer! I’ve tried at times the chat box which eventually sends me to what’s app but then nothing. I don’t have time to hang on the phone which I’ve tried also. How do I get help?684Views0likes6CommentsRe: Changed package but doesn’t show
Changed to a Volt package and requested a small box as we still have the old style large box but haven’t received sim or box. The changes don’t show on my account either or the drop in charges. Caring for my father so don’t have the time to hang on the phone and can’t get any joy with chat bot.821Views0likes0Comments