paris
8 months agoDialled in
Changed package but doesn’t show
Hi I changed my package last month and was given a date for a new box and sim to be delivered on 13th August but it didn’t arrive. I contacted customer service to be given a new date of the 13th September but still being charged the higher rate which was taken out my account yesterday and there is no notification on my account that a delivery or change to my package has gone through. I pointed out the reason was because I couldn’t afford my package as I was having to go part time due to my father being terminally ill with cancer! I’ve tried at times the chat box which eventually sends me to what’s app but then nothing. I don’t have time to hang on the phone which I’ve tried also. How do I get help?