Forum Discussion

broadback's avatar
broadback
Tuning in
5 months ago
Solved

Change package,

I am on 360 box, Netflix, sky entertainment, kids pack, maxi tv etc, to put it simply, now as my contract had expired, it is far too expensive to continue. I contacted Virgin to look at a change, but to be honest I was unable to understand the gentleman, all that I managed to hear was something like £105 for something,

I basically need to downgrade and just have broadband, it is getting far too expensive for us now.

How do I?  --     or more to the point, Can I down grade to just having  Virgin broadband. I have been with em forever - well it seams, 

 

  • Hi broadback 

    Welcome back to our Community Forums and thanks for your post.

    I'm afraid we are unable to assist with package changes via the Forums but if you call our team on 0345 454 1111, they will be more than happy to assist further.

    Thanks

  • I found a link on their website which let me talk to an advisor on Watsapp, I organised a deal that way, it took some time though but was better than a conversation with a person who is hard to understand

  • Same here. I tried contacting support via messenger and WhatsApp to get a price just for broadband and found it incredibly frustrating and a complete waste of two hours of my time. I decided it’s going to be far simpler and cheaper to cancel my contract with virgin and go elsewhere,

  • Hi broadback 

    Welcome back to our Community Forums and thanks for your post.

    I'm afraid we are unable to assist with package changes via the Forums but if you call our team on 0345 454 1111, they will be more than happy to assist further.

    Thanks