DancinDiva
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Re: BBC iPlayer to stop working soon
Actually I haven't received any email to say that support for the BBC iPlayer is ending in July. (Maybe that is the same problem as I am also missing emails from O2 bill payment notifications so I had to change my address for O2 to a gmail account instead of the previous ntlworld account so Inow might have to changed my Virgin Media account email address to the gmail one as well) However, I digress - I have noticed for a while that BBC iplayer doesn't work on my TV/Tivo 360 either from previous recordings of programmes or going through Catch Up. In both cases, clicking on BBC iplayer doesn't give another screen. It is rather annoying because if I want to watch anything on BBC iplayer I then have to do it on my laptop. Any ideas?Re: O2 notification emails not received (ntlworld account)
Thanks but it is rather annoying that VM went over to O2 and it's O2 emails that I was not getting, forcing me to change to another email address for my account. I wonder if VM trying to force us to stop using ntlworld so they don't have to keep supporting itRe: O2 notification emails not received (ntlworld account)
Sorry about the delay - the notification of your response went into the spam folder. The ntlworld email address was checked as correct by me and VM advisor. So it should have worked. Instead I have had to change the notification address to a gmail one and that is working fine. As for whether any other emails other than O2 bills, I don't know as I can't tell if I don't actually receive them. You have got me worried now.O2 notification emails not received (ntlworld account)
I have recently realised that I hadn't received any billing notification emails from O2 since March. I contacted them and it appears to be OK at their end and so this became a problem when I went to change my contract as I didn't receive the account change documents either. I have an ntlworld account and we all know this has been problematic. So I asked them to send to my gmail account instead and it worked. I do not have O2 blocked in any way to my ntlworld account - Has anyone else had a similar problem?No sound and no TV picture (via V6 box)
I have raised this again as it is now a sound and picture problem (I can't update the original post or delete it).At first there was just an issue with no sound - but not a TV problem as this was only happening through VM V6. If I went through just the TV signal, I had sound. When I next switched on the TV, I didn't have any TV program picture - I still had the TV guide, information bars etc. I rebooted everything and it is still the same problem with no sound or program picture so I booked an engineer visit.I decided to unplug and clean everything before the engineers visit including vacuuming the top vent/grill on V6 box and hey presto! sound and TV program pictures restored. So I cancelled the engineers visit. However, since then when I switch the TV on, there is either no sound and/or the TV program picture was in florescent shades of colour or no picture at all. Subsequent reboots do not clear the faults. It's not the TV as program guide screen OK and without V6 box, again it's OK. I tried to phone VM but the offices are closed. I tried running the service status check and it says ‘There are issues affecting your TV service’ It then displayed Follow our steps to check the TV box and get things fixed quickly and I click on the Get started button but I get a blank screen (see below), so that's no help either. So I am trying to book an engineer visit and each screen tries to check service/equipment - It's now saying 'Sorry the box isn't connecting right now', clicked on 'Get started' followed instructions but eventually stuck with this screen I can't seem to book an engineer appointment although I have tried various routes and keep coming up with checking services sequence and then the blank screen again. (I tried the 'Manage/change appointment' options but without an initial appointment booking, I keep going round in circles and get nowhere! Clicking on other links I found a screen saying 'Our checks have detected an issue with this box: Smartcard provisioning issue' So I followed the instruction then it said it was running checks and requested reboot of hub. This I did and lost everything on the screen. Tried to get back in and saw a chat option p- Then I went through the chat process but after keying in short description as requested, the chat box disappeared. So after wasting my time for most of this evening, I am giving up and hope I can speak to a human in the morning. BTW I also notice on one of the service status screens there is a message in Upcoming events "Your new Hub is on its way The Hub should be delivered by" but if I click on that, nothing happens/no date!
