Forum Discussion

DancinDiva's avatar
DancinDiva
Up to speed
3 days ago

Network issues on mobile only

I can connect to the internet on my laptop but not my mobile phone. 

(Also unable to receive call on my landline.)

I tried turning various things on and off including the mobile phone itself and appears to get a connection, only to drop out again. (It finds my 

I checked service status and it says Outage Identified and Raised. Estimated fix time 18 November at 13:11. Details You might find that your Virgin Fibre, Voice and Virgin TV services are intermittent

Which means the solution is days away!

And if that is the problem, I don't understand why its just on the mobile but OK on the laptop.

1 Reply

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    5 hours ago

    Hey DancinDiva, thank you for reaching out and we are sorry to hear about your area outage, we understand this is very frustrating.

    An SNR (signal-to-noise ratio) outage is an issue caused by interference on the network that affects broadband signals, leading to connection problems like slow speeds or total loss of service.