O2 notification emails not received (ntlworld account)

Question

I have recently realised that I hadn't received any billing notification emails from O2 since March.

I contacted them and it appears to be OK at their end and so this became a problem when I went to change my contract as I didn't receive the account change documents either.

I have an ntlworld account and we all know this has been problematic. So I asked them to send to my gmail account instead and it worked.

I do not have O2 blocked in any way to my ntlworld account - Has anyone else had a similar problem?

coenoby · Answer

DancinDiva​"whether any other emails other than O2 bills, I don't know as I can't tell if I don't actually receive them.&nbsp; "It is a real worry.The thing is that&nbsp; VM do seem to have a very stringent policy when it comes to checking incoming emails especially when it comes to auto-generated emails such as One Time Passwords for example. A lot of people report issues with those types of email not appearing in their VM email accounts.It would be a wise move for you to switch all&nbsp; your online accounts that send you OTP, verification links or auto-generated confirmation emails over to your Gmail account.You will find Gmail is much more reliable than VM email so think about moving over to using Gmail as your "go to" email account rather than your VM/Ntlworld email account.😉Coenoby

Matthew_ML · Answer

Hey DancinDiva, thank you for reaching out and we are sorry to hear you haven't been getting your O2 bills.
Has this only been happening with O2 bills, any others one?
Has this now been updated for you?

DancinDiva · Answer

Sorry about the delay - the notification of your response went into the spam folder.

The ntlworld email address was checked as correct by me and VM advisor. So it should have worked. Instead I have had to change the notification address to a gmail one and that is working fine.

As for whether any other emails other than O2 bills, I don't know as I can't tell if I don't actually receive them. You have got me worried now.

Alex_RM · Answer

Thanks for getting back to us DancinDiva,
Glad we were able to update the email for you, if you have any other issues please let us know.
Alex_Rm

DancinDiva · Answer

Thanks but it is rather annoying that VM went over to O2 and it's O2 emails that I was not getting, forcing me to change to another email address for my account.&nbsp;I wonder if VM trying to force us to stop using ntlworld so they don't have to keep supporting it

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O2 notification emails not received (ntlworld account)

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