Forum Discussion

mikes2400's avatar
mikes2400
Fibre optic
28 days ago
Solved

not getting email notifications

For the past few days I've received no email notifications on posts I have made or replies to other people's posts.

 I've enabled all types of email notification in my preferences, and marked "Follow" on threads and individual posts, but still don't get notified for new replies.

I also get logged out several times a day.

Has something gone wrong?

  • Arissa_H's avatar
    Arissa_H
    24 days ago

    Thank you for responding Mikes2400 😊
    Could you please confirm whether you've tried logging in using a different device or browser?

    Additionally, have you cleared your cache and cookies? If not, please give that a try, and when logging in again, make sure to select the option to "Keep me logged in".

    Let us know how you get on after trying these steps. We're happy to assist further if the issue persists.

8 Replies

  • goslow's avatar
    goslow
    Alessandro Volta
    27 days ago

    It has been this way (random faults and problems) since the present forum started in January.

    I also used to receive notifications but no longer get them.

    The issues of being logged out and 'access denied' messages have been a running problem.

    Unfortunately you'll just have to get used to it as no one is fixing it, nor is anyone even interested in fixing it!

    See

    Problems with forum | Virgin Media Community - 5645356

     

    • mikes2400's avatar
      mikes2400
      Fibre optic
      25 days ago

      As there's only been one reply to my original post, it looks as if there are only two of us no longer getting email notifications for Community posts.

      Is there anyone else on the Forum who is experiencing this problem? 

      • Arissa_H's avatar
        Arissa_H
        Icon for Forum Team rankForum Team
        24 days ago

        Hi Mikes2400👋

        Thank you for reaching back out to us on our Community forum 😊

        Sorry to see you're not receiving notifications from the Community posts 😞

        Please can you confirm are you signed in on the Community forums? If so are there any error messages that appear whilst trying to view your notifications? 

        Let us know and we'll do our best to help. 

        Thank you. 

  • mikes2400's avatar
    mikes2400
    Fibre optic
    27 days ago

    Thanks very much goslow.  Needless to say I didn't get an email notification for your post!