mikez
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Joined 16 years ago
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Re: WiFi problems no internet
Hi, it was all working perfectly for a very long time. Please read my earlier posts. In attempt to fix/diagnose the problem I have bought another router and am using the superhub in modem mode. It still works but frequently drops out from the internet, the same as before when not in modem mode. This applies to ethernet connections as well as Wifi, something is going wrong in the superhub so that I can't connect to it (using the correct ip address for router and modem modes) or the internet but the local network remains up whether in router or modem mode All local wifi connections are working perfectly, when it fails there is no internet connection or ability to connect to the superhub webpage whether in modem or router mode, local connections remain up58Views0likes1CommentRe: WiFi problems no internet
Hi, I'm afraid it still isn't working properly, in modem mode I get exactly the same problem and the only thing that solves it is rebooting the superhub. Previously it had been working well for a very long time so possibly the number of devices is a bit of a red herring I’ve included the status info in case it means something to someone! Item Status TypeChannel Overview Downstream Upstream Cable Modem Status Online DOCSIS 3.0 Primary downstream channel Locked SC-QAM DOCSIS 3.0 channels 31 5 DOCSIS 3.1 channels 1 1 3.0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 306000000 4.9 43 QAM 256 22 2 146000000 3.4 42 QAM 256 2 3 154000000 3.4 42 QAM 256 3 4 162000000 3.8 42 QAM 256 4 5 170000000 3.7 42 QAM 256 5 6 178000000 3.6 42 QAM 256 6 7 186000000 3.9 42 QAM 256 7 8 194000000 4.4 42 QAM 256 8 9 202000000 4.3 43 QAM 256 9 10 210000000 4.8 43 QAM 256 10 11 218000000 4.9 43 QAM 256 11 12 226000000 4.6 43 QAM 256 12 13 234000000 4.3 43 QAM 256 13 14 242000000 4.3 43 QAM 256 14 15 250000000 4.2 43 QAM 256 15 16 258000000 4.1 43 QAM 256 16 17 266000000 4.2 43 QAM 256 17 18 274000000 4.6 43 QAM 256 18 19 282000000 4.6 43 QAM 256 19 20 290000000 4.5 43 QAM 256 20 21 298000000 5 43 QAM 256 21 22 314000000 4.7 43 QAM 256 23 23 322000000 4.6 43 QAM 256 24 24 330000000 4.8 43 QAM 256 25 25 338000000 4.7 43 QAM 256 26 26 346000000 4.6 43 QAM 256 27 27 354000000 5.1 43 QAM 256 28 28 362000000 5.2 43 QAM 256 29 29 370000000 4.7 43 QAM 256 30 30 378000000 4.8 43 QAM 256 31 31 386000000 5.1 43 QAM 256 32 3.0 Downstream channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 43 0 0 2 Locked 42 0 0 3 Locked 42 0 0 4 Locked 42 0 0 5 Locked 42 0 0 6 Locked 42 0 0 7 Locked 42 0 0 8 Locked 42 1 0 9 Locked 43 0 0 10 Locked 43 1 0 11 Locked 43 1 0 12 Locked 43 1 0 13 Locked 43 1 0 14 Locked 43 0 0 15 Locked 43 1 0 16 Locked 43 1 0 17 Locked 43 2 0 18 Locked 43 2 0 19 Locked 43 4 0 20 Locked 43 1 0 21 Locked 43 1 0 22 Locked 43 2 0 23 Locked 43 2 0 24 Locked 43 2 0 25 Locked 43 2 0 26 Locked 43 2 0 27 Locked 43 5 0 28 Locked 43 3 0 29 Locked 43 3 0 30 Locked 43 4 0 31 Locked 43 2 0 3.1 Downstream channels Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz) 33 92 4K 1800 QAM 4096 1128 3.1 Downstream channels Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile) 33 Locked 44 4.0 18992041 0 3.0 Upstream channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 0 49600000 44.8 5120 QAM 64 5 1 43100000 45 5120 QAM 64 6 2 36600000 44.8 5120 QAM 64 7 3 30100000 44.5 5120 QAM 64 8 4 23600000 44.3 5120 QAM 64 11 3.0 Upstream channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 0 ATDMA 0 0 0 0 1 ATDMA 0 0 0 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 0 0 4 ATDMA 0 0 1 0 3.1 Upstream channels Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation 12 10.4 40.2 2K QAM 256 3.1 Upstream channels Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts 12 OFDMA 208 74000000 0 0 General Configuration Network accessMaximum Number of CPEsBaseline PrivacyDOCSIS ModeConfig file Allowed 1 Enabled 3.1 cmreg-vmdg660-bbt062-b.cm Primary Downstream Service Flow SFIDMax Traffic RateMax Traffic BurstMin Traffic Rate 127432 402500089 bps 42600bytes 0 bps Primary Upstream Service Flow SFIDMax Traffic RateMax Traffic BurstMin Traffic RateMax Concatenated BurstScheduling Type 127431 38500089 bps 42600bytes 0 bps 42600bytes Best Effort I can see some errors in the logs but I’m not sure if they only happen immediately after rebooting? 13-01-2025 22:14:46 notice REGISTRATION COMPLETE - Waiting for Operational status 13-01-2025 22:14:41 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 13-01-2025 22:14:33 notice DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 13-01-2025 22:14:30 notice TLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 13-01-2025 22:14:27 warning DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 13-01-2025 22:14:25 notice Honoring MDD; IP provisioning mode = IPv4 13-01-2025 22:14:22 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 13-01-2025 22:14:16 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 13-01-2025 22:14:15 critical Cable Modem Reboot because of - HW or Power-On Reset thank you for any help ! Mike68Views0likes1CommentRe: WiFi problems no internet
Hi, I've got loads of reserved mac addresses to static IPs and split the 5GHz and 2.4GHz. I'm starting to think it may be unstable because I have too many Wifi devices, is there a maximum number the superhub 5 can support ? I've just moved all the 2.4GHz to an old router and switched off 2.4GHz on the superhub and now it seems more stable Also I've just bought a new router which can support 150 simultaneous devices using MU-MIMO technology, and may try the superhub in modem mode when the new router arrives. I guess even in modem mode the superhub will still do it's occasional reboot around 00:00 to 01:00267Views0likes5CommentsWiFi problems no internet
Hi, I have a superhub 5 and recently it has started behaving very weirdly for about the last week ! The wired ethernet ports always work ok and although the Wifi appears to be up it does not allow any internet traffic. Strangely I can still ping the router 192.168.0.1 but the router web page itself refuses any connection ! I can talk to everything on my local network 192.68.0.1-192.168.0.255 but can't ping anything on the internet e.g. 8.8.8.8 , it doesn't matter which device I use, laptop, phone etc I've run the status checker and it reports no problems Rebooting the router sorts it out for a while then it happens again, I tried unplugging it too Has anyone got any ideas ? thanks MikeSolved439Views0likes12CommentsRe: Unable to change direct debit online -Oops something went wrong
I still get the Ooops something went wrong, it doesn't appear to be fixable. I had to phone up and get it changed manually, Even by phone it can be tricky as if it is too close to the existing direct debit date you can't change it. Of course I understand the existing d/d date would still need to be processed if it is close, but they can't even change the future date for the next one !394Views0likes0CommentsCreate your Virgin Media O2 ID
Hi, I am trying to join together Virgin media and o2 logins. Step 1 is to change my virgin media email login and that appears to have worked. Step 2 is to join them together and I click Let’s create your Virgin Media O2 ID it takes me to this link https://www.virginmedia.com/my-virgin-media/link-sign-in-virgin-media-o2-id From this point I just get the whirling infinity symbol and that's it it doesn't move on. Any ideas what I should try next ? regards MikeSolved14KViews0likes18CommentsUnable to change direct debit online -Oops something went wrong
Hi, when I click on manage direct debit online or from the SMS link it flashes up API Error then takes me to the Oops something went wrong page. It doesn't matter which computer or phone or browser I use, the problem is on the server. I phoned up to complain about this 2 weeks ago but it still hasn't been fixed. Is there any way of getting this sorted out ? thanks Mike593Views0likes4Comments