Outstanding balance email sent before next scheduled direct debit date
Dear Virgin Media This morning, Monday 3th November 2025, I received an email from payments@notifications.virginmedia.co.uk stating that there is an outstanding balance on my broadband account. The email states that this could be because I missed a payment due date or there was a problem taking your payment. To be clear, I have not missed a payment. After logging into my Virgin Media account, I confirmed that my next payment date is Wednesday 5th November 2025 and there is no outstanding payment from my last bill. The direct debit for that bill was taken on Monday 6th October 2025. As you can imagine, I am concerned and confused by this notification. My direct debit details are correct in my Virgin Media account, so I do not plan to make an early payment and will allow my direct debit to take payment as scheduled on Wednesday 5th November 2025. Please explain why I received an outstanding payment request when my balance is clear and confirm that I will not incur any late fees as a result of a payment request issued before my scheduled direct debit. I look forward to hearing from you. Thanks
Can't change Direct Debit
Hello, Can anyone help me understand how I am meant to change my direct debit? I can't rely on my bank doing it as I am not doing a switch over. I followed all the links and it seems the only page that is available first tells me that I have to pay the current bill and then I'll get a link to change the direct debit details. So I made the payment and got no link, just a thanks message. The direct debit was due to come out on the 21st. On visiting the same page I'm told to pay again for the same period, even though it acknowledges at the bottom that I paid today! Ringing virgin media just makes the robot cut you off and text you to a link to the same page which is incredibly infuriating. So two questions really; am I now going to double pay and how in the world do I change the direct debit details?!?Contract closed a month ago, VM requesting payment even though I returned broadband kit
Half considering directly contacting the Financial Ombudsman at this point because this is becoming a nightmare. Contacted VM months ago in regards of closing the contract early as we were moving in a place where there was no coverage. I got a suspicious payment from VM about some time later, which was then resolved after I managed to contact someone here on the forum. In the meantime I completed all disconnection practices, returned the broadband kit (and I have proof via email) April rolls in and I still get a direct debit from VM, which I cancel. And now they emailed from a no reply email stating I owe money? Which was already waived? Has anyone else had a situation like this?Direct debit changes and money taken
I've tried to change the account my direct debit comes out of. It said I needed to make a payment before it would let me do that. So I paid the amount it said using my debit card, got a confirmation email, and tried to do the rest. The website and app are both telling me I still need to make a payment, and it is saying a payment will be taken next month (even though I just paid). I've tried using the AI advisor but it either doesn't answer my request properly or it says it'll send me a WhatsApp which never arrives. I tried phoning and it just said "we'll send you a link to change your DD", and then hungup. So, my questions are: 1) why won't it recognise that I've made the payment? 2) why won't it let me change my DD? 3) Why can't I just speak to a person that could give me the information I need, resolve the issue with the payment, and change the direct debit?Direct Debit was set up without my awareness
A few days ago, I received a letter from Virgin Media saying that I had authorised payment by direct debit. However, at no point while filling in the new customer form did I give this authorisation. In fact, my first payment was made by bank transfer. I rang the support line to find out what had happened and was asked if I had given my IBAN at any point. I said yes, because the form requests this obligatory information. Apparently, from what I was told, this is enough to authorise the direct debit even without my express consent. Is this really how the process works? It is not a problem having the direct debit set up, but I dislike being forced to do something without being told in a transparent way and I would like to understand the situation.Cancel direct debit to move broadband providers
Hi guys, my contract is ending at the end of this month and I have just compared broadband deals and can get a better deal at sky even when I lose my volt benefits. If I wait until after my 18 month contract to end can I just switch broadband providers without informing virgin? If so do I just cancel the direct debit because I am struggling to login to my virgin media account.
