Forum Discussion

mikez's avatar
mikez
On our wavelength
2 years ago

Unable to change direct debit online -Oops something went wrong

Hi,

when I click on manage direct debit online or from the SMS link it flashes up API Error then takes me to the Oops something went wrong page. It doesn't matter which computer or phone or browser I use, the problem is on the server.    I phoned up to complain about this 2 weeks ago but it still hasn't been fixed.  Is there any way of getting this sorted out ?

thanks

Mike

direct debit
oops
  • Kain_W's avatar
    Kain_W
    Forum Team (Retired)
    2 years ago

    Hi mikez,

    Thanks for your post and welcome back to the community.

    Sincere apologies for the issues faced when changing your direct debit, whilst we wouldn't be able to direct resolve the online issue to investigate this further I've dropped you a PM.

    The message will appear within the envelope icon.

    Regards,

  • Kain_W's avatar
    Kain_W
    Forum Team (Retired)
    2 years ago

    Thanks for your cooperation over PM mikez,

    I'm glad you were able to get the direct debit date sorted!

    If you do have any future queries then be sure to pop back up for further assistance.

    Take care,

  • stokepablo's avatar
    stokepablo
    Just joined
    2 years ago

    I have the same problem - VERY frustrating, going round in ever decreasing circles trying to ensure VM get paid!

    • mikez's avatar
      mikez
      On our wavelength
      2 years ago

      I still get the Ooops something went wrong, it doesn't appear to be fixable.  I had to phone up and get it changed manually, Even by phone it can be tricky as if it is too close to the existing direct debit date you can't change it.  
      Of course I understand the existing d/d date would still need to be processed if it is close, but they can't even change the future date for the next one !