se1lad
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F011780933 - fault in area
There are two faults in my area - one with a reference and one without. I’m experiencing issues where speed suddenly drops or latency increases which is making it very difficult to work from home on a Citrix Remote Desktop. The fix date keeps getting extended. Could one of the Virgin team look into this and advise what is going on?43Views0likes4CommentsRe: Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)
Apologies if this has already been posted…. Issue has finally made it to ispreview: https://www.ispreview.co.uk/index.php/2023/03/virgin-media-uk-ip-phone-customers-still-facing-ghost-calls-bug.html1.4KViews0likes0CommentsRe: Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)
se1lad wrote: Client62 wrote: If @se1lad would like to post their Hub's public IP address, we can place a few dozen Ghost calls so they don't feel left out ! Hub 5 delivery appears to have resumed, but fixes for glaring WiFi / DHCP / VOIP issues remain unresolved. There’s always the possibility that they are trialling a fix in certain areas. I’ll report back if the calls start again. I stand corrected - I am still receiving the ghost calls. The reason it appeared to be fixed was that my phone had been accidentally disconnected during decorating - so i was receiving no calls at all! I suppose disconnecting your phone could be considered a rather extreme way of fixing the problem though! 😀1.1KViews3likes43CommentsRe: Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)
Client62 wrote: Share your Hub 5's Software / Firmware version for comparison with others. I mentioned in my previous post that my firmware had not updated - here are the version details: Hardware version: 1.2 Software version: LG-RDK_4.6.24-2206.7 Config file cmreg-vmdg660-bbt062+voc-b.cm854Views1like19CommentsRe: Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)
Client62 wrote: If @se1lad would like to post their Hub's public IP address, we can place a few dozen Ghost calls so they don't feel left out ! Hub 5 delivery appears to have resumed, but fixes for glaring WiFi / DHCP / VOIP issues remain unresolved. There’s always the possibility that they are trialling a fix in certain areas. I’ll report back if the calls start again.887Views0likes65CommentsRe: Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)
Client62 wrote: Could it be the Hub 5's critical defects list is such a size that a simple fix for Ghost calls is a low priority ? If the Hub 5 was my product to deliver the multitude of severe WiFi defects and the DHCP capacity/stability issue would be at the top of the concerns list. As a customer, if a Hub 5 is delivered to me a 3rd Party router will it follow ASAP. As more people are migrated to 21CV and are impacted by this problem I would expect it to become higher priority1.3KViews1like0CommentsRe: Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)
Not sure which of the 2 threads the forum team are tracking so posting here too: Can you add me to the list of users with this issue please? It’s slightly more annoying for me - as I use an older phone I have to use a dongle with a ringing capacitor in it to make the phone ring (I’m using an old ADSL dongle). This means that whenever one of these ‘calls’ comes in, my phone makes a faint ringing noise for a second. issue has only started since I moved to a Hub 5 last week.1.3KViews0likes6Comments
