Linking Virgin / Virgin02 accounts can’t find email
I have spent the last three days trying to gain access to my virgin account for online billing and VM Connect to discuss hubs. It keeps returning the message we’ve found your virgin media account and saying it is linked to a different account and then blocking me after too many attempts i have tried every email address I’ve ever had, had an o2 contract 6 years ago. I’ve tried WhatsApp support, live chat and no resolution. is there a way to sort this? text from virgin “ Email address doesn't match. Remaining attempt:3 Please try again We've found your Virgin Media account However, this account is linked to an email address that's different to the one on your Virgin Media 02 ID. If you'd like to continue and link your Virgin Media account to your Virgin Media O2 ID, please confirm the full email address your Virgin Media account is currently registered to. We'll then send an email to that email address to approve the transter. Enter full email address”Creating an app password for a secondary account.
Hello, I have a blueyonder email address and want to set it up on my new phone on the Outlook app. I cannot see a way of accessing the app password with the new O2 sign in system. My account is a secondary account - my father is the main account holder. I can log into "my virgin media" on my laptop. I click account settings, then virgin media mail settings. This takes me through to my Virgin Media O2 ID settings. When I click manage linked accounts, there is no option to change my app password, instead, it only says "add your virgin media account". If I go through this process, it attempts to transfer the main account to me, rather than adding my secondary account. If we log into the main account, it only lets you change the app password of the main email address, rather than any of the secondary email addresses. Any assistance would be gratefully received!VOLT Benefits applied to O2 but not Virgin Broadband
I’ve been with Virgin and O2 for over a month now, VOLT applied to O2 straight away, but still not applied to Virgin Media. when trying to sign into MyO2 from Virgins website to view VOLT benefits, it always errors and takes me to the O2 homepage.O2 and Virgin Mobile unwilling to repair my phone
I got my iPhone 14 Pro Deep Purple phone from Virgin Mobile date 4th January 2023 according to my contract - which was Early Bird, a contract I got specifically because the ability to upgrade early. The phone stopped working properly in October 2024. I told Apple first - they said they only have a warranty period of one year but Virgin and O2 should have a period of up to 2-3 years and my phone should be fixed free of charge due to it being a phone defect. There was no place for me to log into my Virgin Mobile so I reached out to O2. When I contacted them I was repeatedly told the phone is out of warranty and they cannot do anything about it and that I will be charged full price to repair it. My contract was taken out in January 2023 and I raised my issue in October 2024 - well within a two year warranty period. I need my contract to be honoured. Both Virgin Mobile and O2 are acting like it is not their problem. I've not been able to use my phone since October and have been paying for a phone contract that I haven't even been able to use. This is terrible! I am seriously considering switching service providers once this issue is resolved.New package deal
I agreed to a new deal and have a few questions. when will my virgin media update to show the new package? I am waiting for the new router to come as I’m switching from 350mb to 1gb speed. I did receive an email saying my new package includes 1gb and removed the 350mb package. i specifically asked whether the annual price increase would apply to me or will my charge remain the same for the full 18 months and was told it will stay the same and no need to worry about the annual price increases. The contract doesn’t state this though, it shows the price increases, I need clarification. will my o2 sim that I got as part of the bundle automatically show up on my virgin media app? When I try to add, it doesn’t have an add existing sim option. I have received and activated the sim and also logged into the myO2 app I was told that I will get 3 months Disney plus subscription free and £2 off the subscription thereafter however I have not been told how to activate this is there anywhere to find contact numbers to speak to someone when there’s issues? appreciate any helpO2 Volt Benefits not applied
I signed up on a Volt M350 Fibre Broadband package on 18 August 2024. I have received my Virgin Media Volt benefits but nothing on the O2 side. I have raised an enquiry and received an email stating "my account is eligible for Volt benefits". Signing into My O2 still shows "Sorry - it doesn’t look like you’re currently eligible for these benefits" since I signed up. Can someone please assist in getting this sorted out.Virgin Media O2 ID
Hey, I am trying to manage my sim card but when I land at O2 I get a "You don’t have a Virgin Media O2 ID yet" message along with "Don’t worry - we’ll email you soon with an invitation to link your Virgin Media and O2 login details, which will create your new Virgin Media O2 ID." I have not received anything. What else do I need to do? Thanks, JJ
