Ntlworld Email accounts been deleted by VM!!?
Hi, Since yesterday morning my ntlworld account has not been working, I assumed it was the same issue as everyone else was having but I still have no emails still today. The address is a secondary account so I got the account holder to call today as they wont speak to me, they said that the email address has been deleted!! Apparently it has been in the news so we should know about it.... if that is true its is absolutely scandalous that VM have not contacted me before deleting an email account that is over 20 years old. I just wanted to see if this has happened to anyone else or they are just trying to fob me off. Thanks in advance. Dan117Views0likes11CommentsNTL World Email Password Reset
Hello, I am trying to help my mum out resetting her email password - she has continued to use her original @ntlworld.com email from way back and has only ever had access to this email address through the Apple Mail app on her iPhone. Unfortunately, there was some kind of error in the Apple Mail app and she was signed out. She has attempted to sign back in but is unable to do so as she has forgotten her password for her email address. I have tried to access her mailbox through the Virgin Media online portal but this was met with an error message saying that her emails cannot be displayed. She has a number of very important emails that she quickly needs to gain access to - She does not have a linked/related virgin media email account and has no other email accounts. This email address is also the one she has used to sign up to everything in her life (banking, subscriptions etc), so not having access is a major issue/headache for her. My question is, how do I go about recovering her email NTL World email account? I am reluctant to do anything until I have the process confirmed because I’m nervous about somehow permanently locking her out of her NTL World account (I’m aware that VM stopped supporting NTL World email addresses or something?). Any help would be enormously appreciated. She’s older and not tech savvy, so this has left her in a bit of a state as she’s about to go on holiday for 3 months (she’s retired) and almost all of her bookings, hotels and travel details were made using her NTL World email account which she can’t access now.4.2KViews0likes8CommentsNTLworld emails stopping
are the NTLworld emails stopping? I was on the phone with a virgin media rep, and he said that they had turned off the ntlworld email server so that all ntlworld email accounts would stop working unless you contacted tech support to keep the email live Is this right, as have not had any contact about this?140Views0likes8CommentsChange IMAP password for Ntlworld email
Hi, I would like to change the password for my ntlworld email to improve security. I went ahead and changed the password for my virgin media login and this has successfully updated the password to log in to my email online. However the old password is still associated with my IMAP server so this is still used when adding to email applications such as outlook. would anyone be able to inform how to change the password for my IMAP please? Thank youSolved10KViews0likes17CommentsCan’t access ntlworld email account
Hi, We’re having a problem with my mum’s account. She has had an ntlworld email address for over two decades and my parents are still virgin media customers, but my mum can no longer access her email account on her Google phone as it keeps asking ‘correct credentials needed - enter credentials for *******@ntlworld.com’ We have followed the whole process, try to put the details in on her phone and another error message pops up with ‘Problem with account setup - your username or password is incorrect’. We’ve gone into the Virgin media page online and entered another non-VM account for her to verify her ntlworld account through, then get ‘Your Virgin Media Mail account is currently unavailable’. Myself and my sister (a software developer) are stumped about how to help our mum! We would love some help please, none of the other threads on here have given us an answer yet.Solved16KViews0likes12CommentsCan’t add email to Outlook, IMAP wrong
Hi, I’ve several email accounts on my Outlook on my iPad. Sometimes it asks me to re-sign into an account. Never had a problem. But today it just keeps saying Invalid IMAP username/password. Several months ago Virgin changed how I logged into my media & email account. I have to use my gmail email address. ive tried all combinations of ntlworld or gmail addresses, along with gmail password for Virgin- no longer have password with Virgin for ntlworld address. Same invalid response. I got so frustrated I deleted account from Outlook so I could re-enter it from scratch, another thing I’ve never had trouble with. But same Invalid message! Email comes up as normal if I go online. But need to be able to easily see ntlworld emails. Can anybody help as I’ve run out of ideas…..used Virgin chat agents, but they don’t have a clueSolved2.4KViews1like5CommentsReset NTL email sub account
Way back when NTL still existed, my parents used their email service to create accounts. My fathers email address was created and then he created a sub-account for my mother to use. However, now we need to reset the password for my mothers account but Virgin Media appears to have completely scrubbed the sub account features off the face of the earth. Calling the customer service line three times has gotten us no where as the help desk workers do not understand the problem at all. I was wondering if any forum staff had any advice to get this fixed as my mother has no access to her email. There used to be a sub account menu on the virgin media control panel to reset the passwords for these 'sub accounts' but, as mentioned previously, this doesn't seem to exist anymore. Any logical answers given for the birthday and security question also do not work. Can anyone help with this or are we screwed? Thanks.13KViews0likes4CommentsCan't access my NTLWorld email and can't reset password
We have had ntlworld email accounts for 20 years. My wife took out the contract so mine is a secondary email account. Suddenly last week all my devices decided I needed to login again, but the password wasn't accepted. And the password reset didn't work. 20 years of work contacts and important emails are now stuck in that account. Virgin Media chat/help has been unhelpful. How can I reset the password and retrieve my valuable documents?1.1KViews0likes3CommentsNtlworld email password change
Hello, I am trying to reset my email password - I have continued to use my original @ntlworld.com email from way back and have only ever had access to this email address through the Apple Mail app on my iPhone. Unfortunately, there was some kind of hacking incident and I really need to change my emails password. I have tried to access my mailbox through the Virgin Media online portal but this was met with an error message saying emails cannot be displayed. I have a number of very important emails that I cannot just stop using the account. I do not have a linked/related virgin media email account and know of no way to change my password. This email address is also the one I use to sign up to everything for and I have outstanding bookings and tickets etc attached to this account so not having access is a major issue. My question is, how do I go about changing my ntlworld password? I am reluctant to do anything until I have the process confirmed because of the hacked issue and potentially locking myself out entirely and losing everything. I’m aware that VM stopped supporting NTL World email addresses but I’m really hoping that you can help or guide me at the very least. Any help would be enormously appreciated.1.5KViews0likes9Comments