New order, no confirmation email
Yesterday I made an order regarding broadband and while I received an information email, it was not the confirmation email. Therefore, I don't have access to the account number and I can't fully unlock my account and I have no confirmation email about my purchase. Therefore, I don't know if the order is processing or not. I tried contacting the chat but it's a useless robot/AI and the webpage to make a form gives me a blank space. I have also checked the junk/spam folder and nothing. I had Virgin in my previous apartment and had no issues with the broadband, but what a way to start the new contract, seriously. Please help me with this. [Mod - title edited for clarity]No Account Number or Welcome Email
Hello. I recently took out an order on Monday to join virgin media services. This was all done over the phone and I was not asked to provide an email address. As a result I have not received a welcome email and obviously don't have my first bill yet which means I don't know my account number / details. I want to track where my kit is as it is supposed to be delivered today but I have not received any texts to confirm this! Without knowing my account number I'm unable to call for help or even set up an online account or the app to check where my order is. Very frustrating and any help would be much appriciated. Thank you.no welcome email, but need account number
Hi, I can't set up an account for the app without an area reference and my account number, but I didn't get a welcome email. My kit arrived today, it's all set up, my Wi-Fi is working, but I wanted to set up an account to keep tabs on my direct debit etc. Can someone help?New Customer - No Account Number or Area Reference
I have just signed up as a new customer for a broadband-only package that was meant to arrive yesterday (17th Nov). I thought I'd best check up on the order status by making an account but seem to be having a couple of issues. I have received an order confirmation email and an order documents email (with two attachments). I am now trying to sign up for an online My Virgin Media account but cannot do so as I do not have an Account Number or Customer Area Reference. I can see there is space for these two numbers on my Contract Information Sheet but the fields are blank. Does anyone know how I am able to obtain these two pieces of information in order for me to set up my online account, please?can’t make an account
When I set up my contract I never received an email or an account number or area reference. I then later recieved a text message from virgin telling me that my email address no longer existed so i had to register but I cannot make one due to having no account number or area reference. After about 30 mins on the phone about a month ago I managed to get through to an actual human and I explained my situation and was told that a letter would be sent to my address with a code to be able to set up my account over the phone. I still have not received this eventhough I was told i would receive the letter within a week. Also, my direct debit is no longer working to pay so I now have to make payments over the phone and I have to pay £7 more each time as they give me a late fee. I am so unhappy with my experience that has been ongoing for months.Account number and Area ref
Hello I've had my 500mbps internet installed on the 17th January but have not received no welcome email or letter with my account number on it. The last time I was on here (for a different issue) I was told I would receive an email about my bill on the 29th January which would have my account number and area ref number on it but I haven’t received it. Is there any other way of getting my account number and area ref number so I can make a virgin media account so I can manage my bills and direct debit. Thank youNo Welcome Email or Account Number?
Hello, Virgin Media I am a new customer of virgin media as of december 2021 and registered via a phone for a 18 month contract with you. However, I have never received a welcome email or details of my account number from you. I would like to receive a welcome email as soon as possible and get this sorted as some of my personal details will also need to be changed since registering with you. I have recently tried to ring up but the phone keeps on getting disconnected and I would really like to set up my virgin media online account as well. Kind Regards, AlbinaCannot find account number and area reference
I have been using Virgin broadband for 2 months but I haven't received any bill or email that contain my account number and area reference. I need that to register my account and view settings in the backend. If any staff read this, please contact me for follow-up actions. Thank you.No received account number
Hi I bought an M500 internet package on 4th Oct and have received the hub and got everything set up. Speeds are about a 5th of what they should be...but i digress. Got the email with precontract stuff and another that says my actual contract with my account number will follow by email, but so far nothing. How can i get my account number please? TIA