Forum Discussion

lucyfone01's avatar
lucyfone01
Joining in
2 years ago

New Customer - No Account Number or Area Reference

I have just signed up as a new customer for a broadband-only package that was meant to arrive yesterday (17th Nov).
I thought I'd best check up on the order status by making an account but seem to be having a couple of issues.

I have received an order confirmation email and an order documents email (with two attachments).

I am now trying to sign up for an online My Virgin Media account but cannot do so as I do not have an Account Number or Customer Area Reference. I can see there is space for these two numbers on my Contract Information Sheet but the fields are blank.

Does anyone know how I am able to obtain these two pieces of information in order for me to set up my online account, please? 

account number
Area reference
Broadband
new customer
  • John_GS's avatar
    John_GS
    Forum Team
    2 years ago

    Hi lucyfone01 

    Thanks for posting, welcome to both the team and Virgin Media.

    I'll help with this via PM.

    Best wishes.

    • loisknowle's avatar
      loisknowle
      Joining in
      5 months ago

      Hi John, 

      I have the same issue as lucyfone, my account numner and area reference is blank and I desperately need to get signed up to my virgin media account so I can order wifi pods to extend my bad signal. Can you please asssist?

      • Daniel_Et's avatar
        Daniel_Et
        Forum Team
        5 months ago

        Hi loisknowle 👋 Thank you for your post and welcome to the Virgin Media Community 😀

        We're sorry to hear about the issue you're having 😔

        In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

        If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

        Regards,
        Daniel

  • John_GS's avatar
    John_GS
    Forum Team
    2 years ago

    Hi lucyfone01 

    Thanks for joining us on PM.

    Please do let us know how the call goes with the sales team and pop back if you ever need assistance.

    Best wishes.