Forum Discussion

lucyfone01's avatar
lucyfone01
Joining in
2 years ago

New Customer - No Account Number or Area Reference

I have just signed up as a new customer for a broadband-only package that was meant to arrive yesterday (17th Nov).
I thought I'd best check up on the order status by making an account but seem to be having a couple of issues.

I have received an order confirmation email and an order documents email (with two attachments).

I am now trying to sign up for an online My Virgin Media account but cannot do so as I do not have an Account Number or Customer Area Reference. I can see there is space for these two numbers on my Contract Information Sheet but the fields are blank.

Does anyone know how I am able to obtain these two pieces of information in order for me to set up my online account, please? 

  • Hi lucyfone01 

    Thanks for posting, welcome to both the team and Virgin Media.

    I'll help with this via PM.

    Best wishes.

    • loisknowle's avatar
      loisknowle
      Joining in

      Hi John, 

      I have the same issue as lucyfone, my account numner and area reference is blank and I desperately need to get signed up to my virgin media account so I can order wifi pods to extend my bad signal. Can you please asssist?

      • Daniel_Et's avatar
        Daniel_Et
        Forum Team

        Hi loisknowle 👋 Thank you for your post and welcome to the Virgin Media Community 😀

        We're sorry to hear about the issue you're having 😔

        In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

        If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

        Regards,
        Daniel

  • Hi lucyfone01 

    Thanks for joining us on PM.

    Please do let us know how the call goes with the sales team and pop back if you ever need assistance.

    Best wishes.