Issues After Moving Home — Blocked Websites, Account Not Updating & WiFi Boosters
I’ve been a Virgin Media customer for over two years, and I recently moved home. Unfortunately, the setup process has been a complete disaster, and I am struggling to get proper support. After numerous calls and chat sessions lasting over an hour each, I finally managed to get a technician to install my internet. While the internet connection itself is working, I am facing multiple issues: Blocked Websites — Several websites are inaccessible, and I need Virgin Media to unblock them. This wasn’t an issue at my previous address, and I’ve tried to check my Web Safe settings, but I still cannot unblock them myself. Account Not Updating — My Virgin Media online account still reflects my old account number, address, and post code instead of the new details. I have no way of managing my services properly. Spotty WiFi & Boosters — My connection is unreliable in certain areas of my home. I was told I had access to WiFi boosters, but I have no idea if they’ve been ordered, when they’re coming, or how to track them. I spent another hour on the phone this morning, only to be told I would be contacted in a few days — but with no clear guidance on what to expect next. Can someone from Virgin Media assist me in getting this resolved? Specifically: — How can I get Virgin Media to unblock these websites? I am unable to do this on my own. — How can I ensure my online account updates to reflect my new address and account number? — How can I confirm whether my WiFi boosters have been ordered and when I should expect them? I’d appreciate any help or advice from the community or Virgin Media representatives. Thanks in advance!Account issues after move
Hi there, Customer service setup a move for me which all went fine, my internet and tv are working as expected. My only issue if with the Virgin Media apps. The MyVirginMedia app shows that I have no services and the Virgin media Connect app says “Account is inactive or closed”. Even the Virgin TV Go app doesn’t work. Looks like my email wasn’t associated to the new setup. How do I go about getting this resolved?New Customer - No Account Num or Area Ref
I just purchased a package by Virgin Media and I have received all the contract details but my documents do not show any area reference or an account number - these parts of the contract were blank. I'm surprised that an account has not been created for me yet. I want to set up an online My Virgin Media account for things like managing the direct debit etc but I can't register or sign up until I have these details. Please can someone help advise how to fix this?Signed up to VM and I haven't received my £50 welcome credit on my first bill
I signed up to VM last month, but I have not received the £50 credit. I added this to my basket via add a promo code as I was emailed the code. Can someone from Virgin Media message me? I cannot call at the moment, and I do not want to use live chat as the off-shore team are not very good.
DEF01
Been with Virgin since Jan 2024 and been having the same issue non stop unable to use any app or log into Virgin media account because of the need to complete my profile, which I’ve tried repeatedly for near a solid month. Spoke to customer services multiple times and always told wait 3 days for a fix the issue is the below, I get this every time. no one seems to know what the error is, nor how to fix it can someone please help ?
