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jbasran's avatar
jbasran
Joining in
4 months ago

Account issues after move

Hi there,

Customer service setup a move for me which all went fine, my internet and tv are working as expected. 

My only issue if with the Virgin Media apps. The MyVirginMedia app shows that I have no services and the Virgin media Connect app says “Account is inactive or closed”. Even the Virgin TV Go app doesn’t work. 

Looks like my email wasn’t associated to the new setup. How do I go about getting this resolved? 

account issues

3 Replies

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  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    4 months ago

    Hi jbasran 

    Thanks for posting and welcome to our community. Sorry to hear your online account is not set up on your existing account. I'd like to take a look on your behalf. I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R

  • jbasran's avatar
    jbasran
    Joining in
    4 months ago

    Hi @Lee_R I have responded to your DM but I have not heard back

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      4 months ago

      Hi jbasran 

      We'll let Lee know that you've been in touch privately to continue support. 

      Responses over the Community can take a few days due to business and agent shift/availability. We can assure you that we'll respond as soon as we're able to do so.