TiVo box stuck on software update page
Hi all, new poster here. My mum is elderly and struggling with her Virgin TV box. I went through the system info and it appears to be a TiVo one. Yesterday when I visited, a standard Software Update overlay came up on screen with the usual “accept” or “later” options. When she clicked accept the whole system froze. The sound continued from the TV show that was on but the remote buttons all stopped working and nothing happened. Pushing back, exit, TV or Home all did nothing. I switched off and on but it happened again within a few minutes, same issue of it freezing when the “accept” button was pushed. I did a harder switch off, turning off the machine and at the plug and leaving for a few seconds and it appeared to fix it. Concerned it would happen again after I left I tried contacting Virgin anyway. It took me about an hour to find a way through the automated service to speak to a person but they didn’t offer any ideas except switching the machine off and on and said that after checks there were no issues with my mum’s system. This morning it did the same thing again. She switched off and on at the wall and it’s not happened again yet today. Any ideas what’s going on or how to fix? The box is old so I’m wondering how she gets a new one but it’s very difficult to get through to an actual person and even then it’s not the easiest issue to explain.46Views0likes2CommentsVirgin fail to send packaging to return tivo box
Since receiving a new tivo box over a year ago, I have contacted Virgin 8 times to request the packaging to send the old one back. This has included online, on the phone and via engineers who came to the house. Each time, there were profuse apologies and the promise to send the packaging. I am now considering taking the old box to the tip but don't want to be charged (although advisors I speak to on the phone seem unaware of the history of my dilemma or whether I may be charged). Anybody else had a similar experience and able to advise, please?58Views0likes3CommentsTivo remote not working help
So my mother in law has TiVo and the remote doesn’t work with the TiVo box anymore, changed the batteries and the remote itself works as it changes the volume on the tv but just doesn’t connect and work with the box. I have looked online and it doesn’t show how to pair them as they are infrared so doesn’t need to be. So is there a way to fix this without virgin probably replacing the box and remote.80Views0likes1CommentReplacement TIVO remote
I recently ordered a replacment TIVO remote, but when it arrived, it looked more like a V6 remote (although the accompanying sticker directed me to the .../tivoremotehelp web page). Anyway, I can't get the new remote to talk to the TIVO box, making me think either it really is a V6 remote, or I need to do something special (the TIVO remote help page says it should connect to the box without any faffing). Before I start the tortuous route of trying to get through to Virgin Media, could I be missing something - e.g., is there some sort of pairing I should be trying? Regards, Cliff Cooley151Views0likes8CommentsV6 box stuck on loop
Hi I had to reset my V6 box because it was out of storage and it is saying that it'll take an hour; it's been going back to the welcome screen and then saying that this could take up to an hour. It's been 3 hours now and it's showing a download sign; again it's just in a constant loop. I've checked all the cables and changed it to a different room and it's still the same. I have also tried to hold the power button and the - button but it's still doing the same thing. Any help is appreciated. On the virgin media app it's telling me this: Our checks have detected an issue with this box: The TV box isn't connecting652Views0likes3CommentsError code W02
Hi, I am getting the dreaded screen pixelation and W02 error on both my V6 and TIVO boxes. They occur at about the same time on both boxes, and affect the same channels on each. In addition the problem seems to occur at about the same time (19:30) every evening. I have tried all the recommended tries to fix the problem, but to no avail - the problems persist (although it seems that everything recovers itself later in the evening or by the morning). The fact that it affects both boxes at the same time suggests that the problem is external - before I start getting on to VM, has anyone had a similar problem, and if so, how was it resolved?Solved1.9KViews0likes1CommentEquipment return
Having installed Virgin TV360 I am instructed to return a Humax box but only have the Tivo box (with a different serial number) that I have just uninstalled (which from the literature it doesn't look Virgin wants back). Can someone advise me please? PS I've been waiting an hour on the What's App chat. Many Thanks736Views0likes2Comments