VM Connect App showing Hub Not connected
Hi, Yesterday (11th October) I received a Black WiFi Pod. When I plugged that in on the VM Connect app the Hub 5 and Pod were showing as connected and I could see all the devices. Although the white light was flashing the pod so I rang up support and they said to plug the pod next to the Hub and leave it for 24hrs. Today (12th October) I moved the Pod where I want it to be. However, on the VM Connect app it's saying it can't find the Hub 5. I rang support up again, and they advised it's a known issue with the app and went through the set up process again. I've rebooted the main hub multiple times and the app still hasn't updated. See attached screenshots of the app. All devices are connected and the internet is stable & working. Any help and advice would be appreciated. ThanksHub 5 Partial Service US only
Area outage identified on 2nd October. Total loss of broadband from then until the 5th. (Over the phone support managed to get us online) today broadband gone again, area outage still not resolved and now delayed until the 15th October!!! This time phone support are not helping.Issues accessing internal server services after Hub 5 upgrade
Hi there, I recently upgraded from a Hub 3 to a Hub 5 due to ongoing network issues with the Hub 3, which was dropping in and out throughout the day, making websites difficult to load. My connections were checked, refurbished, and cleaned to ensure there were no underlying issues. After the Hub 5 was installed, I manually updated my server’s static IPs to match the new subnet, since the Hub 5 doesn’t allow changing the subnet. Since doing this, I’ve been unable to access any of my server services via their internal proxy. I initially thought it was a software issue and tried an alternative proxy solution, but the problem persisted. As a result, several services cannot communicate with each other, as their URLs appear down. To rule out my server being at fault, I tested with another inexpensive travel router. When plugging my server into it, everything worked immediately with no configuration changes required, confirming that the issue is caused by the Hub 5. I also performed troubleshooting with nslookup and found the following: On my network, queries to my server fail with: communication error to 8.8.8.8#53: timed out no servers could be reached This is unusual because the Hub 3 never caused issues like this. When I enable a VPN with local network access, nslookup works on the first attempt, and all reverse proxies function correctly. Despite this, I still cannot access services via their URLs on the internal network, and services cannot communicate with each other using these URLs. Screenshot of nslookup results: top shows queries over normal Wi-Fi (failing), bottom shows queries over Wi-Fi with VPN + local network access (succeeding). Has anyone else experienced similar issues after upgrading to a Hub 5? Could there be a Hub 5 setting or restriction causing this internal DNS/proxy problem? Any advice would be greatly appreciated. Thanks in advance!A weird one: no online radio
Hi all. I have a really weird issue. Since maybe 2 months ago I am unable to listen to any online radio. Doesn't matter if its an app on my phone or website on my PC or any of my Google devices. It starts playing and after a 1-2 minutes it starts to buffer and stays like that unless I restart the stream/app, then it plays for another 1-2 minutes. Youtube and Spotify work without issues. The only solution I have is to use VPN on my PC but that doesn't help with my Google devices. Does anyone have any suggestions? I'm on 1Gig connection with Hub5 ThanksIntermittent Signal In Area - High Ping and Jitter issues for over a month and a half.
Title says it all. I've been experiencing high ping and jitter issues with my broadband since the backend of August and have had numerous engineer visits that have not resolved the issue whatsoever. I've had a new Hub, I've had a Booster added to the house to help improve signal etc. Nothing has changed. Bearing in mind, I've been with Virgin since April and up until the end of August, everything was working perfectly fine with no issues. When I check the status in the area, it just says intermittent signal, but it's said this for the past two months. I'm at my wits end, cause I'm effectively paying for a service that doesn't work and I'm seriously thinking of just stopping the contract and switching provider. Would appreciate some help to save me the hassle of switching over!Red flashing light, new box sent, same issue
On Monday our Hub5 just suddenly stopped working, like literally completely out of the blue we lost wifi. Did the usual unplug for 30 seconds, plug back in and wait - didnt work, tried again and didnt work. Unplugged from wall and waited, plug back in and didnt work. Tried again, still didnt work. Made sure everything was plugged in properly and unplugged and plugged back in every cable and still just kept getting the red flashing light. Spoke to someone on live chat, she said looks like issue with the box so they'll send a replacement. Replacement arrived 20 mins ago, plugged it in and straight away after boot up it's flashing a red light. I work from home and need reliable WiFi, ive been using mobile data since Monday and it's not stable and I dont have unlimited Internet on my phone plan. Why is a brand new box still flashing a red light? How can this be fixed? Am I going to have to wait days for a technician to come and fix this? I find it almost impossible and incredibly frustrating to get hold of virgin on the phone, I cant get to anyone on live chat until it's back on tomorrowVirgin Hub 5 Ethernet ports not working with CCTV
Hi I recently changed my hub 5 to another hub 5. Previously the Ethernet ports were perfectly fine and cameras cctv were working all good. Now all of a sudden the remote camera viewing has gone offline and Ethernet ports are not flashing behind the router. I have tried diff Ethernet cables and same issue. It’s a hub 5 and hik vision cameras. Please help. Thank youVirgin media broadband outage GU14
Hello Virgin media has and outage since roughly Monday 22nd Sept in the GU14 area. Thursday 25th we were informed it was fixed. Everysince the fix we the Superhub switches to either flashing green or flashing red and the internet dropping out for most of the day until circa 7pm. Then working flawlessly in until the next morning until it cuts out at 9ish. I can only assume Can I get a bit more information on what is happening in the GU14 area - it seems the outage hasn't been totally resolved and there is work continuing. customer service doesn't really give much info apart from booking a technician and I can't see anything on status updates as it just states "you have a technician booked" Any help is my much appreciated as this issue is really driving us bonkers! Thank youMoving router to upstairs at the back of the house.
Hi We have recently purchased a property with the old owners using virgin before, we went with virgin media, I got the home install kit just to get it online asap whilst we decided what rooms will be what. I would now like the router moving to my office at the back of the house upstairs, the router is currently in the living room at the front of the house downstairs. I would like to book an engineer out to carry out this move and then test all the lines to make sure we are getting the correct speeds, as we use this for working from home and gaming so we need it the best it can be! Thank you Matthew
