First wifi pod has not given my house full coverage (Gig1 package)
I have just moved into a new house which has struggled for connection throughout the house. We had a wifi pod delivered which has partially improved the issue but there are still areas of the house with little to no connection. I did the wifi speed tests on the Connect App but don't have the option to order additional pods. I read we need to have had the first pod for a certain amount of time for this option? Considering there are still areas of the house with zero connection I think this matter is fairly urgent but I can't seem to find any urgent remedies. I was told that this package (Gig1) means I am eligible for more pods so I don't know why their is no option to order them. Very disappointed with the VM experience so far, starting to wish I considered BT.
Anyone on Gig1 Fibre still on DOCSIS 3.0 with a Hub 5?
Hey everyone, I’m on the Volt Gig1 Fibre package and using a Hub 5, which I thought would be running on DOCSIS 3.1 by default. But when I check my modem status, it looks like the downstream is still locked on SC-QAM, which I believe means it’s using DOCSIS 3.0 instead of 3.1. Just curious — is anyone else on Gig1 seeing the same thing? Or is your Hub 5 actually bonding to DOCSIS 3.1 (OFDM)? If you’ve managed to get 3.1 working properly, did you have to contact Virgin to push an update or reprovision your connection? Or did it just switch over automatically for you? Appreciate any insights. I’m just trying to make sure I’m getting the most out of the package and hardware. 😊 Thanks in advance!Random resetting to Router mode (should be modem mode)
My GIG 1 package has been active for a while now and on a number of occasions (at least 4) the modem is 'resetting' itself to Router mode witht he most recent one being today. It takes a complete reset to 'undo' and reconfigure in modem mode….. this feels like a fault with my HUB5…… can anyone from the VM team help resolve this or provide a new HUB?? Thanks