Lost access to email - code DEF01
Hi Virginmedia I have lost access to my virgin email today since about 9.15am UK time. When I tried to login I was given a page to say the account is locked and I needed to reset the password via the virginmedia.com account. I followed the instructions which made me change the email address to a non-virgin account. I did this and received a confirmation link and clicked it, which was accepted. However I could then not login to the virginmedia.com account or email. When I click the change password link and enter the new email address I get and error code DEF01. I have had this account for 20+ years since it was a dialup account. I do not have virgin broadband or mobile. I have never received any communication to say the email account is ending. I called the help phone number and the person could not help me, he gave his name as Jibroan. He gave me another phone number which turned out to be TalkTalk number! I will make a separate complaint about that. I have tried other devices and browsers but get the same problem. Please can you look into this urgently as I need access to my email. I have several important legal emails I need to get and this will have severe financial implications if I do not get access. Please suggest or message me privately. This is a similar post I found, so if this was resolved maybe that can help. https://community.virginmedia.com/t5/Email/Lost-access-to-emails-showing-error-Code-DEF01/m-p/5514659
DEF01
Been with Virgin since Jan 2024 and been having the same issue non stop unable to use any app or log into Virgin media account because of the need to complete my profile, which I’ve tried repeatedly for near a solid month. Spoke to customer services multiple times and always told wait 3 days for a fix the issue is the below, I get this every time. no one seems to know what the error is, nor how to fix it can someone please help ?Error code DEF01
I cannot sign into my new Virgin Media Account. I get as far as verifying my email and always get sent to add security info. After filing this in, I always get Error Code DEF01. This has been happening for over a month. I have tried: - Chrome and Edge browsers - PC, iPad and iPhone - Clearing all browser cookies on Safari; Edge and Chrome Please advise - I really want to see my account and manage my settings but have been unable t do so.My VirginMedia Access - 4 weeks after installation!
Trying to access myvirginmedia app and constantly getting a def01 fault when trying to progress past first screen. Had this issue for over a month now and not being sorted despite calling, whatsapps and this forum. Awful service which no one seems to be able to fix!DEF01 Error when asked to 'Complete my profile'
I have been trying to set up a My Virgin Media account, so that I could receive e-billing ask recommended in an email sent to my by Virgin Media. I was able to get to the point of verifying my email, but now it's asking me to 'Complete my profile'. Every time I try and do this by choosing a security question and entering my phone number and so on, after confirming I receive DEF01 error. I have tried resetting my cookies and cache, using the app and changing browsers. None of this works. I'm making this post in the hopes that someone from Virgin will see it and be able to help.
