Lost access to email - code DEF01
Hi Virginmedia
I have lost access to my virgin email today since about 9.15am UK time. When I tried to login I was given a page to say the account is locked and I needed to reset the password via the virginmedia.com account. I followed the instructions which made me change the email address to a non-virgin account. I did this and received a confirmation link and clicked it, which was accepted. However I could then not login to the virginmedia.com account or email. When I click the change password link and enter the new email address I get and error code DEF01.
I have had this account for 20+ years since it was a dialup account. I do not have virgin broadband or mobile. I have never received any communication to say the email account is ending.
I called the help phone number and the person could not help me, he gave his name as Jibroan. He gave me another phone number which turned out to be TalkTalk number! I will make a separate complaint about that.
I have tried other devices and browsers but get the same problem. Please can you look into this urgently as I need access to my email. I have several important legal emails I need to get and this will have severe financial implications if I do not get access. Please suggest or message me privately.
This is a similar post I found, so if this was resolved maybe that can help.