V6 Box needs replacing but I don't want to be forced to change to TV 360.
For the past couple of months my box has started to play up. It's usually recorded stuff, but it will just pause or glitch and I can't fast forward or rewind. Then it will either jump ahead 20/30 minutes or just hang for 10 mins or crash. It's seems to me like a hard wear issue. I would like a replacement but am worried VM will tell me I need/have to "upgrade" (downgrade) to 360TV which I really don't want because by all accounts it's really not very good. Any advice much appreciated326Views0likes5Comments
Upgrade from TiVo to Virgin media 360 - Code error M63
Hi, Upgraded from TiVo to Virgin Media 360 just before 18th December 2025 and received the new 360 remote a few days later, but my box was still awaiting the update to 360 download icon. Anyway I received a text on Friday 2nd January 2026 to say that I’ve successfully been updated to Virgin Media 360. Only problem now my box now says: You have recently had an issue on your account. If you are still experiencing reduced functionality, call us on UNKNOWN. With the following error code: Code M63 means your Virgin Media account isn't set up correctly If you've only just set up your TV box, or have recently called us about this issue, leave the TV box for 2 hours while it connects to our network. If you're still seeing the code, or haven't recently set up the box, please chat to one of our team. This code only affects our Virgin TV V6 boxes and Tivo boxes. Does anyone know if this can be resolved, without the need for a technician visit. I’ve tried the following holding + holding power whilst restarting the box in order to try and force the update and/or holding - whilst restarting but this has not fixed the issue. Anyway advice would be much appreciated. Thank you. 😌418Views0likes5CommentsLow humming noise
I switched from Sky to Virgin in August, using a 360 box. I have been hearing a low humming noise that I’ve finally figured out is the 360 box, looking on this forum it’s quite a common fault. I read something about the different makes of boxes but I don’t know how to find out the make? I paid £50 to Virgin for the box because the default for new customers is now a streaming box, which I don’t want. It looks like Virgin are giving out refurbished boxes according to other posts, any ideas how I can tell if it’s a refurb and if Virgin still give out brand new boxes? Thank you!112Views0likes2CommentsPicture and Sound
Is anybody else experiencing problems with picture and sound on all channels (360 box)? The picture keeps pixalating and the sound keeps cutting out when it does. I have reset the box multiple times due to constant issues I have been having with it and it is no better.Solved148Views0likes4CommentsKeep getting 360 spam when I turn on my box.
Everytime I turn on the box I get this spam about 360. Under no circumstances do I want to run the horizon firmware. I am out of contract and as soon as this is forced onto us, I am jumping ship. All I do is watch TV and Record TV. I don't use any apps and I don't do anything on demand and I don't stream anything. Stop promoting this useless crap to me, and keep paying the TiVo license. When you stop and force that crap onto us, I'm gone. Kind Regards -jse2025239Views5likes3Comments
Keep getting 360 spam when I turn on my box.
Everytime I turn on the box I get this spam about 360. Under no circumstances do I want to run the horizon firmware. I am out of contract and as soon as this is forced onto us, I am jumping ship. All I do is watch TV and Record TV. I don't use any apps and I don't do anything on demand and I don't stream anything. Stop promoting this useless crap to me, and keep paying the TiVo license. When you stop and force that crap onto us, I'm gone. Kind Regards -jse2025
