Is the a limit on number of stream boxes & can you request more?
Hi, hoping this is correct section of the forum. I've currently got 4 'boxes' - 3x v6 boxes with 360 system (in a recent upgrade virgin left the v6 boxes in but installed 360 software) and 1x Stream box. Im wondering if its possible to request of VM to change one of the V6 boxes to a Stream? (So id have 2x V6 and 2x Stream). Being honest, main reason is recent refurb of daughters bedroom means the v6 doesn't really have anywhere to go and a smaller box would be great. I'd have thought VM wouldn't have an issue giving me what is basically a downgrade (Stream can't record etc) but a bit googling doesn't seem to bring anything up.
Box keeps losing all recordings
Our 360 box keeps losing all its recordings and all scheduled recordings when its powered off. This is about the 4th time now. Tried calling 150 today and none of the menu options seem relevant to this and doesn't seem to be any way to speak to anyone. Pretty fed up with it to be honest. Its far from cheap and the support service isn't great. Can one of the admins on here look into this and log the fault for us?
Won’t record C5 programs
Hi all I have searched within the forum regarding recordings failing. I have the same sort of issue but it only appears to impact recording C5. I only record two series for my wife and without fail they don’t record at all or record for a few mins and then fail. I have the older TV box that I upgraded using the remote and sad to say I’m not all impressed with 360.
360 box no thank you
Received 360 handset information sheet tells you what it does but doesn’t tell you how to make it work . Took me some time to work it out need to activate it through the 360 App an update leaflet with handset would be nice but I still don’t want it . 1 virgin handset turns on TV box and soundbar on but won’t turn soundbar off ! 2 won’t operate TV just virgin 3 TV remote operates TV only so now I need 3 three remotes to operate TV box and sound bar 360 handset won’t link with sound bar error CS9993. 4 search & record guide doesn’t show when show first broadcast 5 360 doesn’t show record live and streaming Option 6 need to now press button 6 times to get to recordings. 7cant record a show from start if the show has already started and I’m sure there will be other differences between the V6 handset and 360 that make 360 worse but I’m told my old V6 had old software that had to be updated At present I don’t like it
New episodes only
I can't find a clear answer to this. When setting up a series recording on my Virgin 360 box, I can adjust it using the 'Advanced' option to record 'new episodes only'. But does this ensure it will capture the new episodes from a new season of the same programme? Thanks in advance.
CS1011 on new 360 box
Got a new 360 box as virgin wanted me to move to a newer box from v6 box. Three weeks later and still got CS1011 error, online chat and phone calls have been useless. An engineer visited and said that the box wasn't registered to the account, but he couldn't register it (due to a system being down). More chats with Virgin and getting nowhere. Any one any ideas how to progress as Virgin are useless.Issue with Sky Showcase/ GOT
We are experiencing issues whilst watching Game of Thrones via Sky Showcase. This isn't the same issues as others have experienced - other have said their screens go black but the sound continues, but for us both sound and picture are cutting out frequently, making the episodes unwatchable. This isn't happening for all episodes but we've recently experienced it during S2Ep8 and 10. We have a Sony TV so this isn't related to the known issues with the LG TVs/Dolby issue. We have restarted/reset everything and amended all available TV and sound display settings but the issue remains. The adverts at the beginning of the programme do not skip at all, but as soon as the HBO logo appears, the programme starts skipping/blacking out, so it must be something to do with the recording itself. Is this a known issue with Sky Showcase programmes and if so when will this be fixed?
