What am I doing with these remotes?
Just received my 2 remotes. Already have 2 x V6 boxes. Understood that you can upgrade to 360 using the remotes but I cant find instructions for this. Also read that all recordings need to be deleted before the upgrade, is this true? Can anyone help me please? Can you explain in layman's terms, I am not very good with technical stuff, thanks ššPaused TV skipping back
Evening folks, I've seen a number of posts about this issue where during paused live TV, itll skip When i try to fast forward either by pressing the arrows and speeding it up or by doing the right button to skip 30 seconds, what happens is it'll skip back anything upto 10-15 minutes and will occasionally then jump forward to live TV and we'll lose the paused TV I've noticed this was becoming more of an issue over the past year so I've reported and eventually got an engineer to come out who gave me a brand new 360 box however, after a week or so, the issue is back and just as bad as before Could this be something to do with my line? I find it so hard to get the issue across to the people on live chat ThanksSolid Amber Light
For the last couple of weeks my wifi has been shocking, never an issue over the last couple of years. The. The last two days Iāve had issues with recordings on my box, I could watch TV and use apps fine. The problem was purely when I tried to watch a recording, I was getting an error message saying if it continued try switching it off and checking the leads. Iāve now done as it suggested and I have a solid amber light on the box and canāt use it at all. Excellent. Any ideas? Screaming hasnāt worked.New customer:360 boxes CS1011 error for 14 days
Hello all. I'm really frustrated. Equipment came 2 weeks ago, engineer was here 6 days ago, only WiFi working. TV 360 boxes did not work and were swopped out. Now CS1011 error despite calling VM almost everyday to activate swopped out boxes. Nobody seems able to fix this when we call in.One day into V360 and TV not working
Hello, I set up my Virgin 360 remote last night, I wasn't hugely keen on the formatting but everything worked. Tonight the box comes on but the television screen remains resolutely blank, completely black. The TV power indicator will flick if I press the TV button on the remote but won't turn off, now will the 360 remote turn on the TV if it is off off at the back. When the red TV power button is on I cannot cycle through inputs to get to HDMI1 like I used to. I have, not necessarily in this order: Changed the batteries in the remote. Turned everything off, waited, rebooted. Turned everything off, re-powered the television and then the box. Checked the HDMI leads. Re-paired the remote with the box, the box does come on and the light changes to white. No matter what I press on the remote there are no lights appearing on the box in the small screen to the left of the white light. Done the factory reset on the remote. So having had a happily working Tivo box and television last night I now have nothing, it is not the brave new world I was hoping for. Is there anything else I can try or do I need an engineer visit?
Our V6 box is mysteriously losing access to the apps at random intervals.
I've resisted the temptation to 'upgrade' to 360 from our current V6 box having seen all the negative comments about it. However, our V6 box is mysteriously losing access to the apps at random intervals often in the middle of streaming something. When it does, the icons that appear at the top of the menu screen are generally replaced with ones pushing an upgrade to 360. A cynical person might think this was a deliberate ploy by VM to get us to move off Tivo. It's getting a bit annoying. Our box is using an ethernet connection to the Hub 3, and the network settings say we have a successful connection when the apps are unavailable. Any explanations VM?Sky Witness On Demand
We watch Law & Order SVU on Sky Witness. We did have a recording setup for it but then we got the new 360 box and now the recording has cancelled. This wasn't an issue as we watched it on demand. However...now season 26 has disappeared from Virgin TV Go and we can't find it anywhere. It only aired from April, so I imagine it's not long since finished - where has it gone? Am I no longer able to watch it on Virgin Media? I resent having to buy it from NOW TV. Thanks in advance for any help! :)most outdated system when adding new channels
The 'customer service' is at the point where it's completely and utterly not fit for purpose, and clearly Virgin are happy with that. I booked Sky and TNT sports pack online and still do not have access. The customer service team said online orders take 2 weeks to process (In my head i can imagine little minions biking down from London to Aberdeen to hand deliver this request. If not, I cannot imagine the 2 week time lag). The customer service team does not have access to the same offer available online but they can (surprise surprise) charge me 50% more and activate it right away.. WHY???!!! Very very annoying experience!!! Literally all I want to do is add Sky Sports HD and TNT to our existing package. I cannot understand why is it not just a click of a button and why your team cannot find my order. I am at a complete loss as to how it can be so difficult. If it was a one off you could put it down to someone making a genuine mistake and something not being processed correctly, but at this point in the process there is clearly major systematic internal issues. You're not "sorry we're busier than expected today", you're chronically understaffed with admin systems not fit for purpose. I'd like to hope I've just been very unlucky but I doubt I'm the only person having these issues. I honestly have no idea what I can do to get this situation sorted. Does anyone have any suggestions on who I need to contact in order for this ridiculous situation to be resolved?