Email Access Problem
I have unable to get access to my e-mail account since 24th of September, I have phoed these call centres of Virgin Media and I am getting nowhere, I have had a total of 6 tickets put in and be reassued yes we'll get this fixed, a couple of weeks a go went through the usual checks and tests and they advised me to register a complaint regarding this, still waiting on a call back yet, so today I phone up and again yes we can fix this, the lady of the phone apparent ly re-set my password and said give it a few hours then try.....so I did and guess what....the same old "you account has been locked" page Doesn't anyone at Virgin media tech know how to fix this, I really need to get access to my e-mail account and these call centres seem to be of no help whatsoever.............please help !Unable to login to ntlworld.com sub account
Hey there, I am the primary account holder for my account. I created a subaccount many years ago for my son and he's used it ever since. Both accounts are ntlworld.com We noticed since the 20th October he's not been receiving rerouted emails to his gmail. To rectify this, we attempted to login on the website using the sub account. The last password we had does not work and the secret questions do not work, despite us knowing they're correct. We've tried to call a couple times but gotten nowhere, can someone here help us? We just need the password on the sub account resetting so he can log in again. The main account is linked, the sub account isn't. He uses this account for many of his important emails so a speedy resolution would be appreciated. Kind RegardsUnable to reset password
I have been logged out of my emails on my phone, when I gone to enter the password nothing I put in is correct. Went to the virgin website to do 'forgotten password' I put in my email which is a virgin email date of birth & answer to my security question, double and triple checked everything is correct but it constantly tells me something is wrong and I can't change my password. There's no option to verify another way. Called Virgin and wasn't too helpful. All of the info is 100% correct as I used my memorable word when I called, so I'm at a loss of how I can get back into my account? So currently have no access to my e mail or VM account. Has anyone had the same issue and been able to fix it or could someone provide some help?Seeminlgy locked out of account?
Hello, I went to check my e mail this morning as I do every morning and for some reason I was logged out of my account, it's always logged in and has never randomly logged out before. I went to sign back in but the passwords I tried didn't work so I clicked on 'forgotten password', I put in my email (which is an @ntlworld.com e mail), date of birth & answer to my security question, double and triple checked everything is correct but it constantly tells me something is wrong and I can't change my password. All of the info is 100% correct so I'm at a loss of how I can get back into my account? So currently have no access to my e mail or VM account. Has anyone had the same issue and been able to fix it or could someone provide some help? TIA!Resetting Password or recovery email address on secondary account
We have been trying to reset the password on my son’s @ntlworld.com account very unsuccessfully. We have tried the “verify another way” and the verification email is one that we don’t recognise and therefore have no access to. Having spent over an hour on the phone again today being passed around various departments there still seems to be no one that can correct what could be a fraudulent verification email in an attempt to block my son’s access to his email! We have tried recovery codes and they haven’t worked, it has been escalated (again) to the “IT Department” Has anyone else got any suggestions??NTLWORD PASSWORD
Dear VM Team I am unable to log into my very old ntlworld account and cannot remember the password. As with others it suddenly asked for my password. I have a new media broadband account, however this is not linked to the old email address as I use a gmail account for this so cannot create a new password. I have no access to the ntlworld account - are you able to reset this for me please and am I able to divert and possibly delete the account so this doesn't happen again? Many thanks.
How to access established (older) email accounts
Like many I needed to access my Virgin Media account to try and fix email issues. After being a customer for over 30 years I had multiple email accounts and now I am struggling to access and fix even 1 off them. When did the system change to the new VMO2 account and password login? Did I miss any information or has this just been very poorly communicated, or even communicated. How does this new system work, what needs to be done to access my Virgin Media account and old ntl world.com emails? I used to have a email linked to my account and from there I could see 5 ntlworld.com email addresses. Now I can’t see or manage anything on those email accounts. How do I add those addresses and change passwords? I try to set up a new VMO2 account but it goes around in circles and doesn’t complete, why? Do I need another non ntlworld email account to set up and access my Virgin Media account and emails? This seems crazy. When I even try to login or create accounts using some of my email addresses they are not recognised as if they don’t exist, yet my older iPad can still access and download messages? Some accounts just constantly give error messages regarding VPN, or access via another machine, error IDF-12B. How do I get around this when I’m trying to set up a new iPad for daily access? I don’t have any O2 accounts, only a Virgin Media account and products. Where are the instructions, how do I get help to fix my accounts and access? Does anybody have definite working instructions.
Prohibited word use reseting password
My Blueyonder e-mail, which has been working fine for years, just stopped accepting my password. I have received no communication from Virgin Media stating that it is time to reset my password or providing any other explanation for this. I tried to reset my password, and I continually get the "Prohibited Word used" for every password I try. Whoever designed this reset interface needs to go back to college and learn about user interface design and user experience. At no point is any advice given as to what a password should be. I have tried all manner of combinations based on other posts on this forum. Yes, my password starts with a letter (not documented anywhere on the form). Yes, I have an uppercase and a lowercase letter. Yes, I have a number. Yes, it is between 8 and 64 characters. No, it does not contain any easy-to-guess words. No, it is not a reused password. Somebody explain how ANYBODY is supposed to reset their password using an interface like this?
Secondary email password reset
Like others I've lost webmail access a secondary email address from ntlworld days during the swap-to-notntl-then-swap-back gyrations. I've read other threads and know what I need to do - creating a new VMO2 account linking to the original email address - but it appears I have the wrong password recorded or the account has got locked out. The online pw reset won't work for me as I had no secret info set against the secondary account. Could someone from the mail team DM me please so we can get this reset and access restored? I still have pop3 access to the account so this should be pretty straightforward. Not urgent :) Thanks! Mike