Which! Virgin worse customer service!!!

[TF1909]

Time to pull your finger out - still waiting for pod issues to be resolved - was expecting a call as faults in my area?? 

https://www.which.co.uk/news/article/virgin-media-named-worst-major-broadband-provider-for-customer-...

[Paul_DN]

Hi TF1909

We are really sorry to hear you are facing issues with your Pod and that there is an area fault, this is very disappointing to hear, and I can assure you that this is not the level of service that we want to provide.

I was able to locate you on our system with the details we have for you and although there are no area faults showing I can see a long term issue with your 5GHZ connection, please can you first try a pin reset on the Router, push a pin/ paper clip in the reset hole and keep it pressed in for a full timed 1 minute, once done allow 15 minutes to settle.

In regards to the Pods what issue are you facing with them?

Regards

Paul.

[Cardiffman282]

Hi Floral, 

We are really sorry to hear you are facing issues with our very tired template responses, this is very disappointing to hear, and I can assure you that this is not the level of service that we want to provide.

[TF1909]

Flashing red light on bedroom pod, but don't worry - my price has jumped to £130 so I have left.

[TF1909]

Flashing red light on bedroom pod, but don't worry - my price has jumped to £130 so I have left. I can see why Which! rates as rated 1 worst customer service.