Waiting for volt speed boost since July

[reboundgangway]

Hi there,

I signed up in July and I'm yet to see the Volt speed boost on my broadband. In O2 it says that it's all complete but I don't see the same on the VM side. I can't see an easy way to contact anybody about it. Can somebody here assist me? Thank you.

[Molly_T]

Hi reboundgangway 👋 welcome back to the forum! Thanks for posting. 

Sorry to hear these concerns about your VOLT benefits. You can usually ensure the benefits are active via your My O2 account. There's a bit more information on this here 👉 https://www.virginmedia.com/virgin-media-o2

It's worth us taking a closer look at your VM account to ensure it has the correct O2 mobile number linked with it. I will send you a PM to confirm a few account details and offer support with this. 

You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞