prandeamus
2 years agoJoining in
Volt "pods"
My wife is an O2 customer who signed up for Volt last year. I am the account holder for the Virgin media broadband account. The fibre account's been upgraded from M125 to M250, but I've not received ...
Hi prandeamus
They are available for free on Volt contracts if you are not getting download speeds of at least 30Mbps in every room.
You need to perform a Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. The home scan feature will guide you from room to room to carry out WiFi speed tests. If it finds a potential signal-less spot, it’ll test your broadband speed to the WiFi Hub to make sure there isn’t a problem with your network.
If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection.
How to perform the scan and order the wifi pods when using the Connect app.
If that doesn't work you can call 0800 064 3850 to order the first one
VM will only send out one at a time, and there must be at least 7 days before ordering each one. It's up to three in total depending upon coverage.
Following that if you need additional pods you can order them by logging into /my-virgin-media, as per the info below from https://www.virginmedia.com/wifi-max ?