Volt help please

[Carrie42]

Hello, is there anyone available on here to help me get my free Volt upgrade internet speed please? O2 confirmed it was active from their side 14 days ago but it’s not showing on my Virgin account. Thank you.

[Carrie42]

Wonder why 02 can action the benefits straightaway yet Virgin Media can’t/ won’t and have to chase it!!! I’m not the only one by reading past posts on here

[Sabrina_B · Accepted solution]

Hi @Carrie42 👋.

Thanks for reaching out to us. Apologies for the issues you are having with your Volt. We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.

Sabrina