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Volt boost to 2gig

nrushforth
Tuning in

Hi. I have an O2 SIM and have boost applied to my data allowance. How do I get it applied to my broadband package?

5 REPLIES 5

Cardiffman282
Knows their stuff

I did wonder this too but the ceiling for speed upgrades under Volt appears currently to remain at Gig1 https://www.virginmedia.com/virgin-media-o2

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

nrushforth
Tuning in

I wonder if that is just a hangover from the previous maximum speed that you could get?

nodrogd
Very Insightful Person
Very Insightful Person

You either 1) have to be in a Nexfibre wholesale area, or in a Virgin FTTP area (not HFC or RFoG). In other words you have to have a Hub5x connected directly to the fibre infrastructure to go on 2Gig.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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newapollo
Very Insightful Person
Very Insightful Person

@nrushforth wrote:

I wonder if that is just a hangover from the previous maximum speed that you could get?


I don't think it's a hangover from the previous maximum speed that you could get because under The Legal Stuff, subsection Volt benefitsit also states, "Doesn’t include Upload speed add-on;" 

"Volt benefits: Volt benefits available if you have or sign up to both an eligible Virgin Media broadband service and an eligible O2 Pay Monthly tariff. Excludes Essential broadband customers from 10 November 2022. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. Doesn’t include Upload speed add-on;"

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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jhuk
Trouble shooter

I would say if you are now paying for 1Gb/s fully (on whatever deal you haggled) ie. did not use Volt to get from 500Mb/s to 1Gb/s then you should be able to unless they change the rules.