Volt benefits not applied to my Virgin Media/O2 Accounts

[TheRedFox]

A few months back I went through the process of applying for the Volt benefits.

I have been a customer of both Virgin Media and O2 for several years and thought it would be great to have the benefits of Volt applied across the two accounts. I believe I went through the process of applying for Volt and at one stage received messages that it was being setup on my accounts.

So far to date, I have not received any further updates from either Virgin Media or O2 to say my Broadband Speed or my Mobile Data Allowance have been increased. I have been checking regularly and both the current Broadband Speed and my Data Allowance at they are still set to my 'pre-Volt' application dates.

Can anyone please advise how I can get this resolved.

Thanks!

[Zoie_P · Accepted solution]

Hi @TheRedFox, 

Thank you for your post. I am sorry you are having issues with your VOLT benefits. When did you register for the benefits? You can do so here if you have not registered.

Thanks,

Zoie

[TheRedFox]

Zoe,

Thanks for the reply

I can't recall exactly when it was but it might be late August/Early September. I did get a message (not an email that I can find), not sure if it was from O2 or Virgin Media, but definitely one of the two businesses, it basically confirmed I had requested Volt and it would perhaps take several days before it would be setup on the account.

That appears to have never completed as I have checked all my emails from both parties and hence the reason I raised this thread.

I tried going via the link you kindly provided and it takes me to my O2 account but it seems to go into a 'Sign On' loop when I search for Volt. I have raised feedback on my O2 connection. Hopefully between O2 and Virgin MEdia I might finally get access to the Volt benefits.

Thanks

[Chris_W1]

HI TheRedFox, thanks for the message and welcome back to the forums. 

I will send you a private message so that this can be looked in to further and confirm what exactly has happened. 

Kind regards, Chris. 

[TheRedFox]

Zoei_P,

Is there anything else I need to do to finally get the VOLT benefits working across my Virgin Media Account and my O2 account?

I appreciate your help but feel I'm still missing in the process. If I registered back in late August/Early September then surely I should have heard something by now?

Thanks - TheRedFox

[Daniel_Et]

Hi @TheRedFox, thank you for your post.

I can see my colleague Chris last sent you a private message on 16th November, and we haven't received a response as of yet. 

Please respond to that at your earliest convenience.

Regards,
Daniel