VOLT - Virgin/O2 - Anyone got a speed increase?

[protocol77]

Hi I was recently made aware of volt and have an O2 mobile plan already and have received the boost to mobile data but not the speed increase with my virgin media broadband 

could someone look into this for me please? Make sure it’s been activated and I am eligible 

[Kath_F]

Hi protocol77, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've not received your Volt boost on the VM side yet. Once you've activated this from your O2 online account, it usually takes 14 days for everything to be processed. If you're still within this timeframe, please wait until the 14 days have passed. You'll usually receive an email to let you know once the benefits have been applied.

If it is already passed the 14 days, pop back and let us know so we can help further. 

Many thanks, 

[Robsmithers]

Hello,

I took out an 02 contract in September and received my data increase but I am yet to receive the speedboost from VM. I have looked all over the website and on my account but any information or links that look like they may have further info do not work. 

Anyone else had this sorted?? 

[Ilyas_Y]

Hey @Robsmithers Thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm sorry to hear about the issues with the speed boost you are experiencing.
I will look in to this and see what has gone on.

I will send a private message for further support.

Kind regards,
Ilyas.

[protocol77]

Hi I have waited the 14 days with no speed increase could someone please look into this for me?

[protocol77]

Hi I have waited the 14 days with no speed increase could someone please look into this for me?

[Akua_A]

Hi @protocol77 

Sorry to hear you have still not had a speed increase, to best look into this, I am sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. I'll be in touch soon.

Thanks,

[Akua_A]

No worries at all @protocol77  Please let me know if you need any further help with this. 

Have a good day 🙂 

Thanks,